Senior Customer Experience Specialist-1574

Senior Customer Experience Specialist with English Location: Katowice | Hybrid Working Model About PIP Global Safety PIP Global Safety is one of the world’s leading manufacturers and providers of personal protective equipment (PPE), trusted by workers and safety professionals across industries worldwide. With over 40 years of experience, we deliver innovative, high-quality protection through a strong portfolio of brands, including North®, Howard Leight®, Miller®, Fibre-Metal®, Oliver®, and Salisbury®.

Driven by our commitment to safety, innovation, integrity, and customer focus, we are continuously expanding our global presence and creating solutions that protect people and support a safer, more sustainable future.

About the Role

We are looking for a customer-oriented and proactive Senior Customer Service to join our international team in Katowice. In this role, you will manage customer orders, support commercial activities, resolve operational issues and ensure a smooth order-to-cash process.

Key Responsibilities

Provide customers with accurate and timely information on product availability, pricing, delivery lead times, minimum order quantities and specific order requirements, while ensuring customer data is properly maintained . Manage customer orders from validation and entry through fulfilment, ensuring accuracy, timely processing, and alignment with customer requirements and product availability.

Monitor order progress, proactively identify and resolve issues affecting order fulfilment, and coordinate with relevant teams to minimize delays and ensure timely delivery. Oversee outstanding and overdue orders, follow up on blocked or incomplete transactions, and keep customers informed of order status, delivery updates and potential delays.

Work closely with Sales, Supply Chain, Logistics, Transportation, and Finance teams to resolve operational challenges, streamline processes and support an efficient end-to-end order-to-cash cycle. Manage customer claims related to returns, defective products, damaged shipments, and delivery issues, as well as invoice disputes, ensuring accurate reporting and timely resolution.

Support Sales teams in managing key accounts, strengthening customer relationships, identifying customer needs, and sharing insights that contribute to business growth and customer retention. Contribute to continuous improvement initiatives, process standardization, and automation, while maintaining process documentation and supporting knowledge transfer, onboarding and system implementations.

Provide customers with data sheets, product certificates, and regulatory documents by coordinating with internal teams.

Requirements

Bachelor's degree or equivalent professional experience. Fluency in English . At least 2 years of experience in Customer Support, Supply Chain, Order Management, or Order-to-Cash. Experience with CRM/ERP systems and strong MS Office skills, particularly Excel. Excellent communication, organizational, and time management skills.

Customer-focused, proactive, and solution-oriented approach, with the ability to work independently and collaboratively.

Nice to Have

Experience with Microsoft Dynamics 365, Business Central, or other CRM/ERP systems. Knowledge of customer portals, Incoterms, and trade compliance. Understanding of financial processes within the Order-to-Cash cycle. Experience in an international environment and participation in process improvement initiatives.

What We Offer

Permanent, full-time employment with an annual salary of PLN 80.000-100.000 gross. Hybrid working model: 3 days in the office and 2 days working from home. B enefits package i ncluding : private medical care, life insurance, Multi. Sport car d, Pluxee Card. Additional financial benefits: holiday and Christmas bonuses .

Modern office in Katowice with convenient transport connections. Friendly and supportive working environment within an international team, with opportunities to collaborate with colleagues across different countries . Join PIP Global Safety and become part of an international team dedicated to protecting people around the world.