Customer Service Specialist

Take the Next Step with DSV Key Responsibilities Check and correct inbound EDI orders and relevant shipment data. Prepare unloading reports based on inbound scan data and RTM files. Record shipment arrival times in company’s data according to established procedures. Identify missing inbound shipments, update relevant data, and inform the appropriate branches.

Perform daily inventory checks and monitor jobs in STAR EU. Enter and update freight rates in the relevant systems. Handle customer inquiries and provide timely, professional support. Follow up on pending requests and ensure timely resolution of customer issues. Coordinate with internal departments and branches to resolve discrepancies and ensure smooth operations.

Maintain accurate records and keep customers informed about shipment status. Competencies Good command of English, both written and spoken Strong computer literacy and ability to work effectively with digital business tools and systems University degree preferred, preferably in Logistics, Supply Chain Management, or a related discipline Previous experience in logistics, transportation, supply chain, customer service or a similar industry is considered an advantage Start here.

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