ICT Customer Support

Job Title : ICT Customer Support Salary : 60-65K AUD Location

• Alice Springs, Northern Territory, Australia. Tasks and Responsibilities:
• determining software and hardware requirements to provide solutions to problems
• responding to inquiries about software and hardware problems
• adapting existing programs to meet users' requirements
• installing and downloading appropriate software
• ensuring efficient use of applications and equipment
• implementing computer networks
• designing and maintaining websites
• repairing and replacing peripheral equipment such as terminals, printers and modems
• may work in a call centre Requirements
• AQF Associate Degree, Advanced Diploma or Diploma
• At least three years of relevant experience and/or relevant vendor certification
• Experience in telephone-based IT Support/operations
• Strong communication and customer service skill
• Relevant Industry certifications would be highly regarded
• Ability to resolve issues as they arise and provide effective solutions Benefits
• Employer Sponsored Visa.
• Permanent Residency (PR) pathway after 3 years of employment.