Customer Service Representative - Bangalore (Work from Office)

*Please Note: English language proficiency is required for this role. This is a full-time , work from office role. This requires a U.S. schedule

• India Night shift MEGA JOB FAIR WALK IN AT BANGALORE OFFICE Walk In Interviews: Monday to Friday 4:00 PM to 8:00PM IST Address: Transworld Systems Inc. Block 12B, Pritech Park,3rd Floor, SEZ Survey No 51-64/4, Bellandur,. Village. Bldg 9A Rd, Bengaluru –Karnataka 560103 Contact: Nirmala 911 301 5045 TSI Recruitment : Kindly carry your Updated resume and Photo ID proof. Meet: HR – Nirmala After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Harver”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an initial phone screen. Work Location: This is a Work from Office position and location is Bangalore at 3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103 Compensation : INR : ₹2,00,000.00 -₹5,50,000.00 per year Shift: Night / Days Off: Saturday and Sunday Build Your Future! Come join our thriving team as a Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? Transport Facility Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, paid time off and paid holidays! Transportation provided Working 5 days/week In This Role, You Will: All of our agents manage outbound/ inbound calls from customers regarding any of the following: Short Job Description Provides outstanding customer services & Upselling for utility customers through exceptional call handling. Key Duties & Responsibilities Provide exceptional customer experience to electric utility customers via phone or chat channels. Address inquiries, concerns, and requests related to electric utility services, billing, payments, outages, and account management. Assist customers in understanding their electric bills, rates, and consumption patterns. Identify customer issues promptly, escalating out-of-scope cases to supervisors or other teams as needed. Educate customers on available credit options, energy conservation, efficiency programs, and any changes, updates, and announcements to promote best practices. Promote and offer available products and services to eligible customer accounts while complying with established processes for sales, ensuring explicit permission from customers. Maintain accurate records of customer interactions by documenting them in the client’s CRM system. Adhere to established policies, procedures, and quality standards, ensuring confidentiality and security of customer information. Strive to achieve key performance indicators (KPIs), such as NSAT/NPS scores, Offer Rate and Sales, Average Handle Time, Call Quality, and attendance and adherence to schedule. Key Result Areas : Make atleast 95 calls a day Obtain a quality score of 98% or above Ideal Candidate Qualifications: Bachelors Degree preferred or Under Graduates Ability to read, write and speak Excellent English. Good analytical skills, cognitive skills. Good computer typing at the same time talking over the phone. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.

Duties and responsibilities

can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. In This Role, You Will: All of our agents manage outbound/ inbound calls from customers regarding any of the following: Short Job Description Provides outstanding customer services & Upselling for utility customers through exceptional call handling.

Key Duties & Responsibilities Provide exceptional customer experience to electric utility customers via phone or chat channels. Address inquiries, concerns, and requests related to electric utility services, billing, payments, outages, and account management. Assist customers in understanding their electric bills, rates, and consumption patterns.

Identify customer issues promptly, escalating out-of-scope cases to supervisors or other teams as needed. Educate customers on available credit options, energy conservation, efficiency programs, and any changes, updates, and announcements to promote best practices. Promote and offer available products and services to eligible customer accounts while complying with established processes for sales, ensuring explicit permission from customers.

Maintain accurate records of customer interactions by documenting them in the client’s CRM system. Adhere to established policies, procedures, and quality standards, ensuring confidentiality and security of customer information. Strive to achieve key performance indicators (KPIs), such as NSAT/NPS scores, Offer Rate and Sales, Average Handle Time, Call Quality, and attendance and adherence to schedule.

Key Result Areas : Make atleast 95 calls a day Obtain a quality score of 98% or above Ideal Candidate Qualifications: Bachelors Degree preferred or Under Graduates Ability to read, write and speak Excellent English. Good analytical skills, cognitive skills. Good computer typing at the same time talking over the phone.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.

Duties and responsibilities

can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.