Automotive Service Advisor

Automotive Service Advisor - Valley Nissan Mitsubishi

Valley Nissan Mitsubishi is growing, and we are looking for the right person to join our Service Department.

Are you great with people, comfortable in a fast-paced environment, and motivated by helping guests while building your own success?

As an Automotive Service Advisor, you will be the primary point of contact between our guests and our service team. You will help guests understand their vehicle's maintenance and repair needs, communicate recommendations clearly, keep them updated throughout the repair process, and make sure they leave feeling taken care of.

Whether you are an experienced Service Advisor looking for your next opportunity or someone with strong customer-service and sales skills who wants to build a career in automotive service, we want to talk to you.

WHY JOIN VALLEY NISSAN MITSUBISHI?

Competitive compensation with base salary plus commission

Opportunity to increase your earnings through performance

Medical and dental insurance

Paid vacation and holidays

Closed Sundays

Paid manufacturer and dealership training

Career-development and advancement opportunities

Established customer base and active service department

Supportive management and experienced service team

Positive, team-oriented work environment

WHAT YOU'LL DO

Greet guests promptly and provide a professional, welcoming service experience

Listen carefully to guests concerns and accurately document vehicle symptoms

Review vehicle history, mileage, and manufacturer-recommended maintenance

Present maintenance and repair recommendations clearly and professionally

Prepare accurate estimates for parts, labor, and recommended services

Review digital vehicle inspections, including technician photos and videos, with guests

Maintain consistent communication with guests throughout the repair process

Provide guests with updates on vehicle status, recommendations, costs, and expected completion times

Work closely with technicians, parts personnel, and service management to keep repairs moving efficiently

Obtain guest authorization for approved repairs and properly document declined services

Review completed repairs and ensure repair orders are accurate before vehicle delivery

Explain completed work and final charges to guests

Follow up with guests and help build long-term relationships

Maintain accurate repair-order documentation and dealership records

Help create an exceptional guest experience from check-in through vehicle delivery

WHAT WE'RE LOOKING FOR

Excellent customer-service and communication skills

Ability to build trust and explain recommendations without creating pressure

Strong organizational skills and attention to detail

Ability to prioritize and manage multiple guests and repair orders at once

Comfortable working in a busy, fast-paced environment

Positive attitude, strong work ethic, and dependable attendance

Comfortable using computers, tablets, text messaging, email, and other digital communication tools

Basic automotive knowledge or willingness to learn

Professional appearance and communication

Valid driver's license and acceptable driving record

Desire to build a long-term career with a growing organization

EXPERIENCE THAT HELPS

Previous experience as a Service Advisor, Service Writer, Service Consultant, Assistant Service Advisor, automotive salesperson, parts professional, or customer-service professional is a plus.

Automotive dealership experience is preferred but not required for the right candidate. We are willing to train someone who brings strong communication skills, accountability, customer-service ability, and the desire to learn.

WHAT SUCCESS LOOKS LIKE

Our strongest Service Advisors:

Take ownership of their guests from arrival through delivery

Communicate proactively instead of waiting for guests to call

Present maintenance and repair recommendations confidently and clearly

Work closely with technicians to keep the shop productive

Follow up on declined work and future maintenance opportunities

Pay attention to the details of every repair order

Take pride in guest satisfaction and long-term relationships

Stay organized even when the service drive gets busy

BUILD YOUR CAREER WITH US

This is more than a customer-service position. It is an opportunity to develop automotive knowledge, sales and communication skills, build relationships with guests, and create a rewarding career in the automotive industry.

If you are motivated, competitive, organized, and enjoy taking care of people, we want to meet you.

Apply today and see what you can build with Valley Nissan Mitsubishi.

Weibel Auto Group is an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law.