Field Application Engineer

Develop feasible on-site implementation and technical solutions based on customer application scenarios and product capabilities.

Complete on-site condition assessments before project implementation, identifying risks related to terrain, network, power supply, communication, positioning, installation, and environment.

Establish and continuously optimize processes for site survey, installation, configuration, commissioning, and acceptance.

Guide agents/distributors in developing project implementation plans and review their on-site solutions.

Train agent personnel through hands-on training, demonstration projects, accompanied implementation, and on-site coaching, enabling them to independently complete site surveys, deployment, commissioning, acceptance, and basic troubleshooting.

Assess the implementation capability of agents' technical staff and drive agents to progressively achieve independent delivery capability.

Lead agents in completing on-site implementation for key or first-batch projects, and gradually hand over execution work to the agents.

Resolve on-site issues involving system configuration, communication, positioning, equipment operation, and application scenario adaptation.

When agents are unable to resolve issues, travel to customer sites to assume FAE responsibilities, completing fault diagnosis, issue recovery, and internal resource coordination.

Compile on-site information, logs, test results, and reproduction conditions, and escalate to Technical Support, Failure Analysis, or R&D teams.

Summarize implementation experience across different countries, scenarios, and agents to form replicable solutions and best practices.

Collect on-site requirements and product gaps, providing improvement suggestions to Product, R&D, and Quality teams.

Bachelor's degree or above; majors in Automation, Robotics, Electronics, Electrical Engineering, Communications, Computer Science, Mechatronics, or related fields preferred.

Capable of hardware-software system integration and joint debugging; able to understand the relationships among devices, Apps, cloud platforms, networks, and the on-site environment.

Able to conduct site surveys, solution design, installation and commissioning, fault diagnosis, and project acceptance.

Strong hands-on skills; able to use common tools and test equipment for installation, inspection, and basic repairs.

Strong on-site teaching ability; able to clearly explain implementation methods, operating standards, and decision-making logic to agents.

Good customer communication and on-site adaptability; able to prioritize under pressure and drive issue resolution.

Strong English listening, speaking, reading, and writing skills; able to conduct technical communication with overseas agents and customers.

Willing to accept frequent domestic and international business travel.

Hold a valid driver's license.