Project Manager - Managed Services

We are hiring a Project Manager to coordinate large-scale managed services operations and keep delivery quality consistent across teams. You will manage governance, reporting, and SLA-focused execution while partnering with leaders to advance AI initiatives and automation. Apply if you want to improve program execution and stakeholder outcomes!

Responsibilities

Manage operations for the "Managed Services Solution Practice" Align cross-department teams to synchronize project goals and improve service delivery processes Maintain transparent communication and deliver regular status reporting to internal teams and external stakeholders Partner with senior leaders to sustain engagement and alignment on AI initiatives Run key stakeholder calls across programs/initiatives while balancing multitasking and ambiguity Measure progress and communicate key performance indicators for AI practice operations Embed AI knowledge into practice workflows and deliverables with the broader team Diagnose operational issues and resolve blockers to support smooth practice functioning Define program scope, objectives, and success criteria in initiation and planning stages Ensure program performance meets service level agreements and contractual obligations through ongoing oversight Identify, assess, and mitigate risks that could affect outcomes and stakeholder expectations Develop and maintain dashboards and reports, and lead continuous improvement by acting on feedback and refining operational workflows Requirements Broad IT industry experience totaling 14-17 years within program delivery and operational management Strong experience in managed services programs and operating large accounts/programs with a focus on consistency and risk mitigation Proven track record collaborating with global and local leadership and cross-functional teams to achieve unified goals Excellent communication and relationship-building skills when working with senior leadership worldwide Demonstrated strength in resolving stakeholder conflicts using negotiation and structured communication Hands-on expertise implementing governance frameworks that maintain SLA adherence and operational excellence High interest in leveraging AI technologies to enhance managed services delivery and innovation Basic understanding of artificial intelligence concepts and supporting technologies Experience producing and maintaining reports and dashboards for senior leaders Practical experience with process improvement and automation efforts Proficiency in Jira, including board/workflow management, dashboards, and queries Familiarity with Advanced Excel, Power BI, and Power Automate Nice to have Background in AI operations and AI tools