Helpdesk Technician

Description Job Purpose: The Help Desk Technician is responsible for supporting the internal employee base with technology needs. Help Desk Technician Duties: Providing excellent customer service to all Henssler employees Troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs Installing software, patches, updates to desktops and laptops Trouble shooting basic network, software and printing problems in a corporate domain-based business environment Providing second level support on a variety of PC applications software and hardware, which typically include: Microsoft Office Products, Outlook, Internet Explorer, Office 365, CRM, and printers Requirements Required Skills/Qualifications: 2-5 years of related experience supporting Windows operating systems on Desktop/Laptop 2-5 years of experience in a desktop support role Skills and experience with the use of technology in a business environment, including desktop support, data communications/networks and application environments (Domain, workgroup and desktop) Must enjoy solving a wide variety of problems on a continual basis Ability to ascertain the criticality of incoming requests Ability to translate technical terms into non-technical language Understanding of computer terms and acronyms; ability to learn processes and procedures Bachelor’s Degree or related experience