Patient service associate

About the company: We are a renowned healthcare institution located in Singapore, known for its commitment to providing high-quality medical care and services.

Job responsibilities

• Assist patients with registration and appointment scheduling.
• Provide information and guidance to patients regarding hospital services and procedures.
• Handle patient inquiries and resolve issues in a timely and professional manner.
• Coordinate with medical staff to ensure smooth patient flow and service delivery.
• Maintain accurate patient records and update information as necessary.
• Support billing and payment processes, including handling insurance claims.
• Ensure compliance with hospital policies and procedures in all patient interactions. Job requirements:
• High school diploma or equivalent; additional certification in healthcare administration is a plus.
• Previous experience in a healthcare or customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using computer systems and software for patient management.
• Attention to detail and strong organizational skills.
• Ability to maintain confidentiality and handle sensitive information.