Technical Support Representative – Avalon EM EA

We are looking for a skilled and customer-focused Technical Support Representative to join our team. In this role, you will provide technical assistance to customers by diagnosing and resolving hardware, software, system, and account-related concerns. You will assist with troubleshooting technical issues, guiding customers through step-by-step solutions, and ensuring that issues are resolved accurately and efficiently.

As a Technical Support Representative, you will handle inbound customer inquiries, document troubleshooting steps, escalate complex issues when necessary, and deliver exceptional customer service throughout every interaction. You will be expected to maintain a high level of technical knowledge, follow company processes, and meet quality, productivity, and customer satisfaction standards.

Requirements

High School Graduate or Senior High School Graduate At least 1 year of Technical Support Representative (TSR) experience Strong technical troubleshooting and problem-solving skills Excellent communication and customer service skills Basic computer proficiency and ability to navigate multiple systems Ability to work in a fast-paced environment and manage multiple customer concerns Willing to work onsite in Bridgetowne Willing to work on shifting schedules, including weekends and holidays if required