Patient Financial Services Representative | PRN

The Patient Financial Services Representative serves as a key point of contact for patients regarding financial matters. This role ensures a positive patient experience by providing timely, accurate, and compassionate support related to billing, insurance, and financial assistance. The ideal candidate will demonstrate strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.

Responsibilities

Answers and returns patient phone calls in a professional and courteous manner. Updates and verifies insurance information in Meditech. Addresses patient inquiries and resolves concerns related to billing and financial accounts Accepts and processes patient payments, ensuring accurate posting in Meditech. Assists patients with Financial Assistance applications, including intake, documentation, and follow-up.

Collaborates with internal departments to ensure seamless patient support and resolution. Maintains confidentiality and complies with all HIPAA and organizational policies. Lends knowledge and assistance to other hospital departments, physicians’ offices, and co-workers. Communicates effectively and expresses ideas clearly; actively listens and always follows appropriate channels of communication.

Reflects professionalism in the performance of duties. Knows and adheres to hospital and departmental policies. Is adaptable and cooperates with changes in assignments, procedures, and personnel. Maintains skills on equipment necessary to complete required responsibilities. Uses supplies and equipment properly, economically, and reports necessary repairs promptly.

Knows how to operate job-related equipment. As assigned by the Business Office Director. Notifies Business Office Director of any issues/concerns.