Executive - OFS

Job Purpose The Customer Relations Executive is responsible for ensuring an excellent customer experience by handling customer enquiries, managing subscriptions, coordinating deliveries, resolving complaints, and building long-term relationships with customers and community residents.

Key Responsibilities

Customer Service Attend customer enquiries through phone, WhatsApp, and in person. Guide customers on products, subscriptions, and services. Resolve customer complaints promptly and professionally. Ensure a high level of customer satisfaction. Order & Delivery Coordination Coordinate daily customer orders and subscriptions.

Work closely with the delivery team to ensure timely deliveries. Share order updates with customers when required. Follow up on pending or delayed deliveries. Customer Relationship Management Maintain customer records and purchase history. Conduct follow-up calls after deliveries. Collect customer feedback and share improvement suggestions.

Build strong relationships with community residents and repeat customers. Sales Support Promote new products, seasonal offerings, and subscription plans. Identify opportunities for upselling and cross-selling. Support promotional campaigns and customer engagement activities. Administration & Reporting Maintain customer databases and enquiry records.

Prepare daily and monthly customer service reports. Coordinate with store, farm, procurement, and operations teams for smooth execution. Skills Required Excellent communication skills (English, Telugu, and Hindi preferred) Strong customer service orientation Good interpersonal and relationship-building skills Problem-solving ability Basic computer knowledge (MS Office, Excel, WhatsApp Business) Ability to multitask and work under pressure Qualifications Graduate in any discipline.

2–4 years of experience in customer service, retail, hospitality, or sales support. Experience in food retail, supermarkets, hospitality, or FMCG will be an added advantage.