IT Service Desk Analyst

The Service Desk Analyst is responsible for proper prioritization, logging and initial troubleshooting of all incoming requests for support from internal and external users via phone and email in a pleasant and professional manner. This position will perform initial troubleshooting of all internally developed applications and websites, desktop and mobile-related operating systems, other 3rd party software, and peripheral devices such as printers, scanners, etc.

The Service Desk Analyst will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes.