Business Analyst (AI / Chatbots)

About the Project For one of our ongoing projects, we are looking for a German-speaking Business Analyst to join the team and support the development and continuous improvement of an AI-powered FAQ chatbot for the banking sector. The role involves close collaboration with business stakeholders, development teams, and financial institutions to ensure the chatbot delivers accurate, relevant, and high-quality user experiences while meeting regulatory requirements.

Responsibilities

Gather, analyze, and document business requirements for the AI-powered FAQ chatbot. Create and maintain business requirement documents, use cases, and user stories. Coordinate with internal stakeholders and banking clients to ensure the availability, accuracy, and consistency of chatbot content managed through the CMS.

Monitor chatbot interactions and analyze user behavior to identify opportunities for improvement. Collaborate closely with the development team to translate business requirements into technical specifications. Support the implementation and integration of the chatbot across banking websites. Participate in testing and quality assurance activities to ensure the chatbot's functionality, reliability, and performance.

Analyze user feedback and continuously improve the chatbot's user experience. Develop strategies to optimize response quality, accuracy, and personalization based on user preferences (e.g., response length, level of detail, language). Communicate effectively with both business and technical stakeholders throughout the project lifecycle.

Prepare project status updates, reports, and documentation. Support release planning and deployment activities while ensuring compliance with financial industry regulations and governance requirements.

Requirements

Previous experience as a Business Analyst in software development projects. Fluent German (mandatory). Good command of English. Experience working in Agile/Scrum environments. Experience gathering and documenting business requirements, user stories, and use cases. Experience collaborating with both business stakeholders and technical teams.

Strong analytical and communication skills. Experience with Generative AI (GenAI) solutions is mandatory. Understanding of AI-powered chatbots, conversational interfaces, or LLM-based applications. Experience with content management and chatbot optimization is considered an advantage.

Nice to Have

Previous experience in the banking or financial services industry. Experience working with CMS platforms. Familiarity with AI chatbot implementation and release management in regulated environments.