Clinical Team Lead - Urgent Ortho

Who We Are As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.

Why Join Us? Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.

Position Summary

The Clinical Team Lead – Urgent. Ortho is a hands-on leadership role responsible for supporting daily clinical operations across Front Desk (FD), X-Ray (XR), and Medical Assistant (MA) functions within their assigned Urgent. Ortho location. As a working leader, this individual will be embedded in the clinical team three evenings per week while taking on expanded responsibilities to ensure smooth operations, shift coverage, team communication, and patient care excellence.

Duties and Responsibilities

Operational Leadership Serve as the on-site leader during assigned shifts, providing real-time direction and issue resolution Assist in shift coverage coordination, call-out response, and cross-role support (FD, XR, MA) Ensure clinical readiness of the department (room setup, supply checks, patient flow efficiency) Cross-Functional Coverage Work across all three primary UO roles (FD, XR, MA); must be able to float and assist as needed Support team members who are new, rotating, or covering outside their primary scope Scheduling & Coordination Participate in schedule creation and adjustments; lead coordination for short-term coverage needs Communicate schedule changes, coverage needs, and shift expectations to the team Serve as the first point of contact for real-time shift escalations Team Development & Communication Foster a positive, professional, and responsive environment aligned with departmental values Relay team concerns or operational challenges to the Department Lead or Manager Support onboarding or orientation of new team members and temporary staff Stay informed of and ensure compliance with all state and federal regulations, including HIPAA.

Ensure all administrative tasks are completed efficiently and accurately. Perform other duties as assigned. Education, Experience, Licenses, and Certifications High school diploma or general education degree (GED) required Associate’s degree or higher preferred Minimum 12 months of experience working in the Urgent. Ortho department or equivalent clinical setting Proficiency in at least two of the following roles: Front Desk, X-ray Tech, Medical Assistant (with expectation to cross-train into all three) Work Schedule Core shift: 3 shifts per week minimum in-department (weekdays & weekends) Flexibility to assist during high-volume or short-staffed shifts as needed Occasional meetings or training sessions outside standard shift times