Agency Operations Manager

Join Advantixx Insurance Agency as Agency Operations Manager and help lead a high-performing, customer-focused insurance agency in Henderson.

ROLE SUMMARY

Own the daily operating rhythm of the agency, strengthen service and sales workflows, coach team members, and help leadership deliver consistent growth and compliance.

KEY RESPONSIBILITIES

• Lead daily priorities, workload balancing, service standards, and follow-up discipline.
• Coach team members on workflows, customer experience, documentation, and performance expectations.
• Monitor key operating metrics, pipelines, retention activity, and open tasks.
• Improve procedures for onboarding, training, scheduling, records, and quality control.
• Coordinate recruiting, licensing, carrier, vendor, and administrative workflows.
• Support compliant sales and service practices and escalate complex issues appropriately.

QUALIFICATIONS

• Proven leadership in insurance, financial services, retail, hospitality, or another service-driven operation.
• Strong coaching, process improvement, problem-solving, and communication skills.
• Nevada P&C license is strongly preferred; willingness and ability to obtain licensing may be required.
• Comfortable using data and systems to drive accountability.

COMPENSATION

AND GROWTH

• Competitive salary based on experience and qualifications.
• Performance bonus opportunities may be offered based on eligible agency results.
• Training, PTO, paid holidays, and benefits may be available to eligible full-time employees, subject to plan terms. Advantixx Insurance Agency is an equal opportunity employer. Employment with Advantixx Insurance Agency is separate from employment with Farmers Insurance. ABOUT ADVANTIXX INSURANCE Advantixx Insurance Agency is an independently owned and operated Farmers agency serving individuals, families, and businesses from our Henderson, Nevada office. Our team provides personal, commercial, life, and related insurance solutions through responsive service, disciplined follow-through, and ethical, compliant advice. Employment is with Advantixx Insurance Agency and is separate from employment with Farmers Insurance Exchange or its affiliates.