Customer Service Research Rep

Description This is not a typical customer service role. We are seeking a high-energy investigator who treats every account setup as a critical project. You will manage complex variables such as pricing structures, software-driven instrument configurations, and technical specifications—requiring both technical aptitude and exceptional attention to detail.

The ideal candidate can seamlessly pivot between deep technical analysis and urgent customer needs without missing a beat.

Key Responsibilities

Technical Onboarding & Research Conduct in-depth research for new and existing customer account setups Ensure all technical specifications are accurate and properly configured Financial Precision Manage and audit pricing concessions Maintain strict billing accuracy—small errors have big impacts System Integration (CRM & ERP) Maintain data integrity across CRM and ERP systems Ensure alignment between customer-facing requests and backend configurations Workflow Agility Transition quickly between technical audits and customer inquiries Thrive in a fast-paced, high-demand environment Information Retention Track detailed account nuances and configurations with strong memory recall Requirements 5 years of experience in a technical customer service, research, or account management role Strong proficiency with ERP and CRM systems; ability to quickly learn and navigate complex product databases Proactive, solution-oriented mindset with a strong “get-it-done” approach Exceptional attention to detail with the ability to identify errors and inconsistencies Ability to manage high-volume workloads and effectively multitask in a fast-paced environment Proven reliability with a strong sense of ownership and follow-through Strong analytical and problem-solving skills with a research-driven mindset