Medical Services Coordinator (24-28hrs/wk)

Job Summary

The Medical Services Coordinator supports the efficient operation of the practice by coordinating MRI patient prescreening, scheduling, and reception services, as well as processing disability paperwork and medical records requests. This position works closely with patients, providers, MRI personnel, and administrative staff to ensure accurate documentation, timely service, and a positive patient experience.

Qualifications

Medical office or patient scheduling experience: 1 year (Required) Experience with medical records, disability forms, or diagnostic imaging scheduling (Required) High school diploma or equivalent required; additional education in healthcare administration or a related field preferred. Previous experience in a healthcare or medical office setting (Required).

Familiarity with medical terminology, electronic medical records, patient registration, and insurance processes. Ability to follow established MRI prescreening procedures and recognize when clinical review is required. Excellent verbal and written communication skills when interacting with patients, healthcare providers, and outside organizations.

Strong attention to detail, organization, time management, and ability to track requests through completion. Ability to work independently and collaboratively while managing competing priorities and deadlines. Proficiency with electronic medical records (EMR), practice management systems, and Microsoft Office applications.

Responsibilities

Conduct preliminary MRI patient prescreening using approved questionnaires and facility protocols, documenting responses and identifying potential safety concerns or facility limitations. Refer MRI screening exceptions, implant or device concerns, and questions about scan eligibility to qualified MRI personnel for final safety determination; coordinate hospital-based imaging when directed.

Schedule and reschedule MRI examinations and associated provider follow up appointments, confirm orders and required documentation, provide preparation instructions, and communicate with patients and clinical staff. Perform MRI reception duties, including patient check-in, demographic and insurance verification, registration paperwork, and collection and documentation of applicable copayments and other patient payments.

Coordinate completion of disability, FMLA, and other leave-related paperwork, gather required information, track outstanding requests, and route clinical certifications to the appropriate provider for review and signature. Receive, review, and process medical records requests, verify required authorizations, and release records securely in accordance with HIPAA, applicable law, and practice policies.

Maintain accurate records of prescreening, appointments, payments, form requests, records disclosures, and communications; follow up to support timely completion. Serve as a liaison among patients, providers, MRI staff, and outside requesting parties; address administrative questions and escalate clinical, privacy, or complex concerns appropriately.

Physical Requirements: Ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms Occasionally lift and/or move up to 20-25 pounds Fine hand manipulation (keyboarding) Must be able to work until 7p Tues/Wed/Thurs and until 5p on Friday.

Flexible shift start time are available. 24-28hrs per week to start. Potential to become full time in future.