Supervising Site Manager

Company Description: The Tax Help program at Foundation Communities is seeking a team of enthusiastic, motivated individuals who can help us provide high-quality tax return preparation at our tax sites during the 2027 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected organization.

Position Description: Under the direction of the Tax Program Manager, a small team of supervising site managers ensures all tax sites are run effectively and efficiently. Temporary Position: Mid-December 2026 – April 2027 Primary Duties/ Responsibilities Provide support and guidance to tax site managers, which includes answering tax questions, serving in different roles in the tax preparation process as needed, and assisting site managers in electronically transmitting tax returns Work with other supervising site managers and Tax Program Manager to troubleshoot issues as they arise Contribute to maintaining a positive work environment and high morale among seasonal staff Prepare and review tax returns Provide support, guidance, and ongoing training to volunteer tax preparers at the site Process acknowledgements of returns electronically transmitted, and work with the Transmitting office to resolve rejected returns and re-transmit them Effectively use email, scanning software, Google Drive, and other technology in program operations Protect client confidentiality Other duties as assigned Complete all specified paid training and tax certifications Minimum Requirements Strong interpersonal skills Prior experience working in a fast-paced environment Proficiency with technology and knowledge of computer operations and software Written and verbal proficiency in English Preferred Requirements Written and verbal proficiently in English and Spanish Experience with volunteer programs or in customer service Physical Requirements Requires sitting or standing at a desk for long periods of time indoors.

Eye and hand coordination for viewing of monitor screen along with high volume of keyboard use.

Compensation

$22.00- 23.00/hour This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.