Universal Banker - Relationship Specialist

Job Details: Job Location: Norfolk Branch

• Norfolk, NE, Position Type: Full Time, Salary Range: Undisclosed, Join a team that puts people and community at the center of everything we do. Our Customer Service roles create the welcoming, relationship-focused experience First State is known for, helping customers feel supported and valued with every interaction. At First State, we’re looking for friendly, smiling faces who enjoy connecting with others, solving problems, and creating memorable experiences. If you love making a positive impact and want to be part of a team that treats customers like neighbors, you’ll feel right at home here. Job Title: Universal Banker – Relationship Specialist Status: Non-Exempt Reports To: Customer Relationship Officer Supervisory Responsibilities: N/A Job Summary: The Universal Banker – Relationship Specialist drives deposit growth and strengthens customer relationships through proactive outreach, community engagement, and needs-based financial solutions. This role focuses on expanding the bank’s customer base, deepening existing relationships, and supporting overall branch growth by aligning customer needs with First State products and services. The Relationship Specialist also partners closely with lenders and other team members to develop new customer relationships and identify opportunities to expand banking relationships.

Essential Functions

Job Specific: Develop and maintain strong relationships with new and existing customers to support deposit growth and long-term retention. Proactively identify and pursue business development opportunities through networking, community involvement, and customer outreach. Conduct needs-based conversations to recommend appropriate products and services that align with customer goals.

Build and manage a portfolio of deposit relationships, tracking growth and engagement through defined metrics. Partner with lenders and the Service Specialist team to identify cross-sell opportunities and enhance overall customer relationships. Represent First State in community events, marketing initiatives, and outreach efforts to promote brand awareness and engagement.

Open and maintain deposit accounts in compliance with bank procedures and regulatory requirements. Maintain a working knowledge of all bank products and services to effectively position solutions to customers. Support branch operations as needed, including assisting with transactions and customer service functions. Stay informed on policy updates, training requirements, and compliance standards relevant to the role.

Perform additional tasks as assigned to support branch operations and growth initiatives. Bank Specific: Exhibit professionalism in appearance and attitude, maintaining confidentiality and ethical behavior at all times. Provide timely assistance and support to both co-workers and customers, ensuring exceptional service and accurate information.

Demonstrate a commitment to The First State Way by upholding First State’s customer service standards in all interactions, fostering positive relationships with both external customers and internal team members. Adhere to regular attendance, punctuality, and break schedules. Take responsibility for personal actions and be accountable for performance.

Promote and cross-sell company services while participating in training opportunities as required. Complete annual bank-wide training as required, ensuring all necessary knowledge and skills are up to date. Remain vigilant and knowledgeable about crisis procedures, including emergency protocols such as robbery. Comply with all bank policies, procedures, and regulations, and report any concerns to Human Resources or upper-level management immediately.

Knowledge, Skills, and Abilities (KSAs): Proficient in Microsoft Office and general office machinery. Attentive to detail with a high degree of accuracy. Self-motivated and capable of working independently. Effective at interacting with customers, management, and other employees. Strong critical thinking, problem-solving, and analytical skills.

Excellent customer service orientation and communication skills, both verbal and written. Flexible and able to work under pressure, prioritize tasks, and meet deadlines. Well-organized with a courteous and diplomatic approach. Demonstrates sound judgment and strong organizational skills. Able to hear and communicate effectively with customers, co-workers, and external contacts.

Proficient in reading and writing.

Qualifications

Previous experience in sales, business development, or relationship management preferred. Strong ability to build relationships, network, and generate new business opportunities Customer service experience required; banking experience preferred. Valid motor vehicle driver’s license required. Physical Demands: Engage in routine physical activities such as walking, standing, sitting, stooping, bending, pushing, and pulling.

Ability to read reports and use a computer effectively. Lift and carry items up to 30 pounds daily, including file boxes and office supplies. Work Environment: Primarily indoors in an environmentally controlled setting. Occasional travel by car to visit other company locations may be required. Flexibility for occasional evening and weekend work to achieve established goals.

Note: The statements herein are intended to describe the general nature and level of work being performed by the employee assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the employee. Qualifications: