Director of Operations

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care.

You belong.

Job Summary

We are seeking a Director of Operations to join our River Valley team! The Director of Operations is responsible for leading a designated region of primary care clinics. This role oversees the performance, growth, and day-to-day operations of multiple clinic locations while ensuring exceptional patient care, financial performance, compliance, and operational excellence.

The Director partners closely with physicians, clinic leadership, and executive leadership to implement organizational strategies, drive quality improvement initiatives, and achieve value-based care objectives This position leads regional business development and community engagement efforts by building strategic partnerships, strengthening referral relationships, and identifying opportunities for growth.

The Director serves as the liaison between executive leaders and clinic teams, ensuring consistent execution of priorities while fostering a culture of accountability, collaboration, service excellence, and continuous improvement. Essential Job Functions Lead a region of primary care clinics, making sure they meet organizational goals, operating standards, quality targets, and financial targets.

Direct, coach, and develop Practice Managers to build accountability, engagement, and professional growth. Work with physicians, providers, and executives to determine and implement operational strategies that support patient-centered care, growth, and value-based care. Promote a culture of service excellence, accountability, teamwork, continuous improvement, and patient-centered care across the region.

Lead change initiatives by setting clear expectations, rolling out new programs, and supporting leaders and staff through the transition. Grow the organization's presence in the market by finding growth opportunities, building referral relationships, evaluating new opportunities, and expanding service lines that fit organizational priorities and community needs.

Build strong relationships with employers, health systems, payers, physicians, and community organizations to raise the organization's visibility and establish it as a trusted healthcare resource. Attract and keep patients by improving access to care, enhancing the patient experience, growing provider panels, and running community outreach.

Partner with hospitals, specialists, post-acute providers, behavioral health organizations, and community resources so patients receive coordinated, whole-person care. Represent the organization in the community through civic and professional groups, building its reputation as the preferred primary care provider. Track regional market trends, competitor activity, referral patterns, and community demographics to find opportunities that strengthen market position and support sustainable growth.

Oversee clinic performance, patient access, staffing, scheduling, workflows, regulatory compliance, patient satisfaction, and quality improvement. Manage regional operating budgets, financial performance, productivity, and key performance indicators, and put action plans in place to meet goals. Use operational, financial, quality, and patient experience data to evaluate clinics, find areas to improve, and deliver measurable results.

Work with Human Resources and clinic leaders on recruitment, onboarding, retention, succession planning, engagement, and performance management. Ensure all assigned clinics comply with federal and state regulations, accreditation requirements, and organizational policies. Perform other duties as assigned. Community Clinic Essential Competencies Service: Treats every patient and coworker with empathy, respect, and a genuine desire to help.

Ownership: Takes responsibility for their actions, follows through on commitments, and upholds high standards even when no one is watching. Adaptability: Remains flexible, open to change, and willing to learn in order to meet the evolving needs of our patients, teams, and organization. Collaboration: Works together with openness and respect, shares information freely, and supports co-workers to provide seamless, high-quality care.

Collaboration: Works together with openness and respect, shares information freely, and supports co-workers to provide seamless, high-quality care. Problem Solving: Approaches challenges with curiosity, finds practical solutions, and takes initiative to improve processes and patient experiences. Role Specific Essential Skills/Competencies Multi-site healthcare operations leadership Strategic planning Business development and market growth Financial management and budget leadership Managing relationships with healthcare providers Leadership development Performance management of leaders and teams Regulatory compliance and risk management Change management Community engagement Required Qualifications Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or related field -OR- similar documented education via experience or self-directed learning.

Five (5) years of progressive healthcare operations leadership experience. Minimum of three (3) years of multi-site clinic management experience. Demonstrated experience leading teams, managing budgets, and improving operational performance.

Preferred Qualifications

Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Nursing, or related field. Seven (7) or more years of progressive healthcare leadership experience. Experience overseeing multiple primary care clinics within an integrated health system. Experience with value-based care, population health, quality improvement, or physician practice operations.

Why Work at Community Clinic? Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community! Excellent Benefits Package including: Health, Vision, Dental and Life Insurance 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!) Paid Time Off and Holidays Employee Discounts for Care Monday

• Friday 8:00 AM - 5:00 PM 40
• Hours