Correspondence Support Specialist

Position Overview

Reporting to the Collections Supervisor, Correspondence Support is responsible for the daily processing of incoming correspondence and distribution to the appropriate departments for completion. This role is a supporting role for the Collections department. Act as a resource for all critical aspects of the CBO which includes liaising between departments as well as assisting Level 1 and Level 2 Collectors.

Manages incoming medical record requests from payers; includes preparing requested records and timely submission via payer portal, fax, or mail. Access multiple payer portals to verify patient eligibility and submit medical records. Contact patients and effectively communicate what additional information is needed for their insurance carriers to process claims.

Review explanation of benefits to identify appropriate handling. Communicate payer trends to management regularly. Scan all documentation and file in appropriate drives. Meet established deadlines. Meet all quality and productivity metrics.