Team Leader - Ops

Purpose of the role: Support the store’s performance by driving sales, ensuring customer satisfaction, and leading a motivated sales team. Contribute to achieving departmental KPIs, maintaining operational standards, and developing staff capabilities. Roles, responsibility and authority: Customer Focus Ensure a positive shopping experience by monitoring service quality and resolving customer concerns effectively.

Review customer satisfaction results and work with store management to implement improvements. Support the execution of store action plans to enhance service standards and performance. Maintain section tidiness, cleanliness, and compliance with store presentation standards. Team Development Provide guidance, coaching, and motivation to the sales team.

Monitor individual performance and identify training needs. Manage staff scheduling to ensure coverage during peak hours. Support effective communication and implementation of company policies and SOPs. Ensure staff adherence to company policies, including uniform, attendance, and professional conduct. Report and escalate any misconduct, non-compliance, or breaches of the Code of Conduct as per company guidelines.

Encourage continuous learning and ensure team awareness of new products and promotions. Sales of Products & Services Responsible for achieving section sales KPIs and driving individual performance within the team. Support staff in complex sales transactions and promote product and service benefits. Ensure daily receiving are available on the sales floor for customer purchase.

Monitor competitor activities and provide feedback to management. Actively participate in seasonal campaigns and promotions in alignment with company standards. Visual Merchandising Oversee implementation of planograms, displays, and promotional layouts. Ensure merchandise is correctly priced, well-presented, and available throughout the day.

Monitor daily recovery activities to ensure proper store closing standards. Safety & Security Support loss prevention by identifying risks and reporting issues promptly. Ensure compliance with company policies and contribute to shrinkage reduction. Inventory Management Analyze stock availability and communicate out-of-stock situations.

Work to minimize clearance, open-box, and repaired product ratios. Oversee accurate cycle counts and stock records to ensure availability for customers. Required Qualifications: Bachelor’s degree in business administration or related field (Diploma with strong experience acceptable). 2–5 years of retail sales experience, with at least 1–2 years in a supervisory/team leader role.

Strong leadership, coaching, and people management skills. Proven ability to drive sales performance and achieve KPIs. Excellent communication skills in Arabic & English, with solid computer literacy (POS/Excel). Flexibility to work shifts, weekends, and peak retail seasons.