Customer Service Representative

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston, and Saugus, Massachusetts.

Job Summary

Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZPass MA & PAY BY PLATE MA Program.

Pay Range

$16.50 - 20/hr. based on qualifications and experience.

Essential Duties and Responsibilities

include the following. Other duties may be assigned. Responsible for all types of customer account maintenance. Determines the accuracy of account information. Ensures all required information is provided for security, processes payments, and adjustments. Assists customers in understanding the E-ZPass MA & PAY BY PLATE program.

Ensures E-ZPass MA & PAY BY PLATE customer service requirements are protected and accounted for in accordance with TransCore and MassDOT’s standards of performance. Additional Duties that May be Required: Assist at other E-ZPass MA facilities. Assist in manning live sign-ups. Assist with phones (inbound/outbound calls).

Required Skills

Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills. Minimum of one year of customer service and data entry experience. Adapt quickly, efficiently, and positively to various projects assigned. Works well in a fast-paced, multi-task environment. Must remain professional under every circumstance with customers and staff members.

Must maintain a good attendance record.

Education

High school diploma or equivalent preferred