Job description
job Description: Store Manager – Pharmacy Retail Company: Chemist Box Private Limited Position: Store Manager Location: Patna or anywhere in Bihar Store Type: Retail Pharmacy Store About Chemist Box Private Limited Chemist Box Private Limited is a growing multi-outlet retail pharmacy chain based in Bihar, currently operating around 20–24 physical stores with a strong expansion plan.
Role Summary
The Store Manager will be responsible for managing the day-to-day operations of the assigned pharmacy store and ensuring achievement of store-level KPIs. The role will focus on store operations, staff supervision, customer handling, process adherence, reporting, and coordination with the Head Office / Area Team.
Key Responsibilities
Manage daily store operations, including store opening or closing as per assigned shift, staff rotation and availability, billing discipline, store hygiene, and process adherence. Guide and supervise store staff to ensure proper customer handling and timely resolution of customer queries and complaints. Monitor store KPIs such as sales, customer service, stock discipline, expiry control, staff productivity, and operational standards.
Coordinate with the Head Office / Area Team for operational issues, reporting, and daily follow-ups. Ensure proper implementation of company SOPs and store-level instructions.
Requirements
Qualification & Experience Graduate and above in any stream. Candidate should have experience in store operations as a manager, preferably in FMCG, organized retail, or pharmacy retail. Pharmacy experience is not mandatory for this role.
Required Skills
Good understanding of retail store operations Team handling and staff supervision ability Customer service and complaint handling skills Basic Excel, email, and reporting skills Benefits Remuneration Fixed salary: INR 5 lakhs per annum and above, as per experience and industry standard Variable incentives: Performance-based variable incentives Additional benefits: Bachelor accommodation provided by the company, PF, and other applicable perks