Customer Success Operations Specialist

The Opportunity KPIT Brasil is seeking a Customer Success Operations Specialist to support global customers using connected solutions across fleet and equipment operations. In this role, you'll combine customer engagement, data analysis, and operational support to help customers maximize the value of digital solutions.

Working closely with Customer Success, Product, Engineering, and Operations teams, you'll turn data into actionable insights and contribute directly to customer adoption, retention, and success.

Key Responsibilities

Analyze fleet trends, recurring issues, and equipment health data to identify risks and improvement opportunities. Develop fleet reviews, customer health reports, dashboards, and executive summaries. Track customer adoption, engagement, and operational performance metrics. Support onboarding activities, customer setups, documentation, and training initiatives.

Prepare customer-facing materials and support follow-up actions based on fleet performance insights. Maintain Customer Success processes, templates, documentation, and best practices. Collaborate with Customer Success, Product, Engineering, CARE, and regional teams to resolve customer issues and improve customer outcomes.

Support operational reporting, governance reviews, and continuous improvement initiatives.

What We're Looking For

Experience in Customer Success, Customer Support, Technical Support, Fleet Operations, or related areas. Strong background in Engine Systems, Telematics, Fleet Management, or Equipment Health Monitoring. Experience supporting customers in mining, heavy equipment, construction, industrial operations, or other asset-intensive industries.

Experience in technical troubleshooting, customer support, and data analysis. Strong customer focus with the ability to manage escalations and challenging customer situations professionally. Experience analyzing operational data, developing reports, dashboards, and performance metrics. Advanced Microsoft Excel skills and experience with reporting tools.

Advanced or fluent English and Spanish (both required). Ability to work effectively with global and cross-functional teams.

Nice to Have

Experience in B2B Customer Success environments. Experience with Power BI or similar visualization tools. Knowledge of telematics-connected solutions or asset-monitoring platforms. Experience supporting onboarding and adoption of digital products. Previous experience working in multicultural and global environments. French or additional languages.

What We Offer

Fully remote role based in Brazil. Competitive compensation and benefits package. Medical and dental coverage. Competitive VR/VA package. Home Office Support Allowance. Employee Referral Program. Exposure to international projects and multicultural teams. About KPIT Brasil KPIT Brasil is a strategic pillar of KPIT's global engineering and technology ecosystem, helping shape the future of mobility through innovation and digital transformation.

Our teams work on cutting-edge projects spanning electrification, connected vehicles, autonomous driving, and software-defined mobility. By joining KPIT, you'll collaborate with global teams and contribute to technologies that are transforming the automotive industry.

Skills: english,spanish,fleet data analysis, reporting,performance tracking,mining/heavy equipament/equipament health monitoring,microsoft excel,telematics, B2B Customer Success, Power BI, Data Visualization Tools, Telematics Connected Solutions,Additional Languages, Digital Product Onboarding & Adoption