Dark Store Manager

Role Objective s

Dark Store Manager is an intense, fast paced, day-to-day, hands-on role, handling the dark stores, which are the key cornerstones. This dynamic role is heavily invested in operations.

Roles & Responsibilities:

Oversee inventory management, order picking, packing, and delivery processes within the FP.

Foster a culture of accountability, teamwork, and continuous improvement.

Conduct regular performance reviews and provide constructive feedback to team members.

Provide clear direction and general guidance to the FP staff in the implementation of procedures and ensure that these are translated and enforced into action to meet operational goals.

Collaborate with cross-functional teams to improve fulfillment efficiency and accuracy.

Liaise with Logistics coordinators to ensure on-time and accurate deliveries.

Provide updates on Fulfillment Point (FP) performance to District Managers.

Assist in growing our customer base by providing excellent service.

REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS

Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field

Knowledge of warehouse software packages and MS Office proficiency.

Familiarity with technology solutions in logistics and supply chain management

Proven experience in fulfillment center management and last mile delivery operations.

Strong problem-solving skills.

Excellent leadership and communication skills.

Ability to thrive in a fast-paced and dynamic work environment.