Assistant Facility Manager - Soft Services

Job Title Assistant Facility Manager

• Soft Services Job Description Summary Job Description To assist in managing and delivering high-quality soft services (housekeeping, pest control, landscaping, waste management, etc.) within the facility, ensuring compliance with standards, client requirements, and health & safety regulations.

Key Responsibilities

Operations Management Supervise daily soft services operations including housekeeping, pantry, pest control, and landscaping. Ensure adherence to SOPs and service level agreements (SLAs). Monitor cleanliness and hygiene standards across the facility. Team Supervision Manage and guide housekeeping staff, pantry boys, and other soft service personnel.

Conduct regular training and performance reviews. Vendor Coordination Liaise with third-party vendors for pest control, laundry, and other outsourced services. Verify vendor compliance with contractual obligations and quality standards. Budget & Inventory Control Assist in preparing budgets for soft services. Monitor consumption of cleaning materials and pantry supplies; maintain stock levels.

Compliance & Safety Ensure compliance with health, safety, and environmental regulations. Conduct regular audits and inspections to maintain hygiene standards. Reporting & Documentation Maintain daily, weekly, and monthly reports on soft services performance. Track attendance and productivity of staff. Skills & Competencies: Strong knowledge of housekeeping and hygiene standards.

Vendor management and negotiation skills. Good communication and interpersonal skills. Ability to handle emergencies and resolve issues promptly. Proficiency in MS Office and facility management software.

Qualifications

& Experience: Graduate in any discipline (preferably Hotel Management or Facility Management). 8–10 years of experience in soft services within facility management INCO: “Cushman & Wakefield”