Intake Coordinator

Take charge of your future with “The Future of Pain Relief”, Alliance Spine & Pain! We offer a competitive base compensation, including comprehensive medical benefits, a generous 401(k) plan, paid time off, and eight (8) paid holidays! If you are an Intake Coordinator looking for a career you can grow in and work alongside some of the top providers in the area, then Alliance Spine and Pain Centers is the right place for you.

Enjoy the flexibility of hybrid work! After successfully completing two months of training at our Marietta office and meeting our quality and productivity expectations, you’ll have the opportunity to transition to a hybrid work schedule.

Job Summary

To participate in patient care ensuring that all incoming and outgoing referrals assigned are done in an efficient and professional manner.

Essential Duties and Responsibilities

Execute a clearly defined workflow to on-board and schedule new patients. Must be able to handle 75+ inbound telephone calls a day with a patient friendly voice. Communicate with referring offices and our physicians to schedule new patient appointments, verify benefits. Advise patients to call and schedule appointment, follow up on referrals to make sure appointment is made, obtain medical records, scan records into patient’s chart and attach referral.

Forward all Worker’s Compensation referrals to the Worker’s Compensation Referral Coordinator. Send, and follow up on all imaging referrals making sure the patient has had imaging before their next scheduled appointment. Send denied referrals to the surgical scheduler. Receive, review and process all new patient referrals.

Obtain any missing documents, follow referral guidelines, save referral, imaging and notes to the patient’s chart, verify patient’s insurance, create incoming referral, call patient to schedule appointment, and send registration packet. Ability to quickly and efficiently schedule imaging appointments with outside clinics.

Other duties as assigned Education/Experience/Skills/Certifications High school diploma or GED required. Must have at least 2 years of experience in a medical office. Strong customer service skills.