Staffing Coordinator LLWC of Winston Salem

Live Long Well Care of Winston Salem, NC is now accepting applications for a Full-Time Staffing Coordinator to represent the Live Long Well Care Agency as a front-line customer service liaison between patients/clients & caregivers. Why join us? Live Long Well Care® offers exciting and rewarding career opportunities to match job seekers of all backgrounds and career levels at all of our various branches.

Our team members play an integral role in helping our clients achieve and/or maintain their maximum level of independence in their own homes. Live Long Well Care® is a dynamic company that strives to provide our team members with an enriching and fulfilling work environment. There are numerous advantages to working for Live Long Well Care, including: Flexible hours Generous paid-time off program (vacation) 401(k) with company match Continuing Education Opportunities Internal Growth Support Advance Pay/On-demand Pay options Transfer opportunities between multiple branches PO S IT I ON S U M M A R Y Represents the Agency as a frontline customer service liaison between patients/clients, caregivers, the CSS, and CSM.

Works under the direction of the CSM and in coordination with the Care Coordinator Supervisor to ensure that the skills of the caregiver assigned to each case is appropriately matched to the needs of the patient/clients. Responsible for consistently assigning the same caregiver to each patient/client whenever possible, thereby facilitating continuity of care, supporting the attainment of desired outcomes, and improving customer satisfaction.

Schedules only the amount, frequency, and duration of services identified in the plan of care. Maintains a standardized weekly schedule for all active patients/clients and documents daily schedule changes on the scheduling form. Validates the caregiver documentation against schedules prior to payroll and appropriately resolves differences.

Create and update active patient/client and caregiver lists weekly, or more frequently, if requested. PR I N C I P A L D U T I ES, E S S E N T I AL F U N C TI O N S A N D R E S PON SI BI L I TI E S : 1 . Is kn o wled g eab l e o f and s u pp o rts t h e ph il o s o ph y , p u r p o se, m iss i o n , g o als a n d p o licies o f t h e A g enc y .

2 . Servic e s t h e ne e d s o f t h e p atient / clie n t. C o n f ers w i th the CSM a n d Care C o o r d i n at o r S up e r v i s o r f o r d irecti o n a n d o f f ers t h e ca s e t o q u al i fied s t aff w h o a r e a v ai l a b le f o r assi gnm ent. M ai n tai n s an a cti v e e m p l o y ee li s t o f a v ai l a b le c are g iv e rs t o facil i tate pr o mp t assi gnm ent o f s t a f f t o e a ch case.

A v ai l a b ili t y is d e t e r m i n ed by assur in g t h a t careg i v ers m e e t all C o m p a n y p o li c y r eq u ire m ents a n d t h at th e y h a v e i nd icated a will ingn ess t o w o rk d u ri n g t i m e fr a m es th a t are c o m p ati b le w ith p a ti e n t / clie n t ’s n e eds. 3 . V i e w s the pat i ent / clie n t a n d /o r p a tien t / clie n t ’ s f a m i l y as t h e p r i m a r y c u s t o m er o f all sched u l in g acti v it i es a n d f o cu s es o n m e e ti n g t h eir needs.

4 . The ca r egi v er is a se c o nd a r y c u s t o m er o f the s che du li n g proce s s and t h e 5 . Cl i ent Staffi n g C o o r d i n at o r a n d CSM k e e p s their qu al i f i cati o n s a n d specific w o rk r eq u es t s in m i n d when i d entifying t h e m o st ap p r op ri a te ca r egi v er f o r each c a se.

C o n si d ers the r elat i o n sh i p bet w e en p a y a n d b ill rates when c h o o si n g b e t w e en m u l ti p le ca r egi v e rs wh o se q u al i ficat i o n s m e e t the ne e d s o f t h e p atient / clie n t eq u al l y w e ll. M ai n tai n s a w o rki n g k n o w l ed g e o f t h e w e e k l y o v e r ti m e stat u s o f all sche du led careg i v ers w h en c o n si d eri n g them f o r new assi gnm ents.

6 . Foll o ws t h e C om p a n y ap p r o v ed sta nd ar d i z ed p r o ce s s when sche du li n g pat i ent / c l ie n t ca r e. R ec o r d s and k e eps all patien t / clie n t ca r e i n f o r m at i o n c u r r ent. 7 . M ai n tai n s c o m p le t e a n d a c cu r ate pat i ent / clie n t sche d u les, incl ud i n g t h e a m o un t, freq u enc y , and du rati o n o f s e r v i c e that has be e n ide n tif i ed in t h e pl a n o f c are.

S che du les o n ly t h o se v isi t s t h at ha v e b e e n r e qu e s t e d by t h e cli e n t, fa m i l y o r r epresen t ati v e . Re c o r d s all sche du li n g c h a ng es, upd at e s, and d ele t i o n s o n t h e s che du le d ai l y . 8 . Va l i d at e s c o p ies o f careg i v er d o c u m e n tat i o n aga in st s che du les and r e c o n ci l es in c o ng r u encies.

No tifies the m a n a g er o f o u ts t a nd i n g d o cu m entat i o n and in t e r faces with t h e p ay r o ll and b illi n g proce s s e s t o su p p o rt the pro du ct i o n o f accu r ate a n d t i m ely in v o ic e s . 9 . M ak e s s t aff in g ch ang es in acc o r d a n c e w i th C om p a n y p o licy when th o s e ch ang es are r eq u es t ed by t h e p atient / clie n t o r c are g i v er.

C o n t a cts the p at i ent / clie n t an d /o r patien t / clie n t’s f a m i l y to c o n fi r m satisfact i o n af t er a n ew ca r egi v er m a k e s their fi r s t v is i t t o t h e patien t / clie n t. M a y be d i r ec t ed to m ake ra nd o m p h o n e calls t o a s s e ss c u s t o m er s a tisfact i o n . D o cu m ents all r e qu e s ts f o r c h a ng es in care g i v ers, l o g s all c o m p la in ts r ec e i v e d , and r e c o r d s t h e r e su l ts o f all cus t o m er s a tisfact i o n c al l s.

10 . P artici p a t es in the hi r i n g o f care g i v ers b y ide n ti f y i n g r ecrui t m ent n e e d s, s cre e n i n g ap p lica n ts, a d m i n isteri n g ap p r o p ri a te e v al u at i o n s, ar r a ng i n g and c o ndu cting inte r v i e ws, a n d v eri f y i n g r e f erenc e s. The i npu t o f t h e Sche du ler is critical in m ai n t ai n i n g ap p r o p ri a te l e v els o f s taffi n g a n d t h e fi n al h ir in g d ecisi o n s are the r e sponsi b ility o f t h e E D and CSM.

11 . E m p l o y e e will be r esp o n si b le f o r bei n g o n - c all e v e r y o t h er w e e k . OTHER D U T I ES A N D R E S P O N S I B I L I T I E S : 1 . Is kn o wled g eab l e o f and s u pp o rts t h e ph il o s o ph y , p u r p o se, m iss i o n , g o als a n d p o licies o f t h e A g enc y . 2 . Rep o r t s f o r w o rk o n ti m e a n d pre p ared t o ass u m e d u ties.

3 . A dh eres t o A g en c y dr e ss c o d e. 4 . Re c o r d s w o rk ac c u ra t el y . 5 . Foll o ws p o l i cy f o r r ep o r ti n g in sick. 6 . L e a v es f o r m e al b rea k s o n t i m e a n d r e t u r n s o n t i m e. 7 . Va r ies w o rk sc h ed u le t o m e e t A g ency n e e d s. 8 . W o r k s o v ert i m e when req u es t ed.

9 . Sc h ed u les all t i m e o ff w ith su p er v i s o ry a pp r o v al. 10 . Atten d s and part i ci p at e s in m e e t i ng s and is r e s p o n si b le f o r all i n f o r m a ti o n c ommun icated at m e e ti ng s. 11 . Resp o nd s to and m a n a g es c o m p la in ts in a p r o f e ssi o n a l a n d t i m ely m a nn er.

12 . Foll o ws s t a nd ard preca u t i on s and in f ec t i o n c o n tr o l p r o ced u r e s. 13 . A dh eres t o A g en c y p o lic y , p r o ced u re and pro c ess e s. 14 . Uses p r o p er b o d y m e ch an ics. 15 . P er f o r m s all d u t i es as assi g n ed. 16 . Resp o nd s to inter n al a n d e x t ern a l cu s t o m e rs in a p r o f essi o n al a n d frien d ly a n d s upp o rti v e m a nn er.

17 . Offers a s sista n c e as n e e d e d o r d i r e cts in d ivid u al to a p p r o p ri a te res o u r c es with p r o p er f o ll o w th r o ugh . 18 . W e ars I D ba dg e in a v i si b le l o cat i o n . 19 . Re c o r d s and r e l a y s m e ssa g es accu r a t e ly. 20 . W o r k s t o g e t h er in t h e sp i r i t o f t e a m w o r k.

21 . C o mm un ic a t e s and dis s e m i n at e s in fo r m a ti o n ti m ely a n d ap p r o p ri a t e ly. 22 . C o m p lies t i m ely with all r e qu ire m ents r e l a t e d t o ri s k m a n a g e m ent, saf e t y , in f ec t i o n c o n tr o l , e m p l o y e e h ealth TB scr e en ing , s e cu r i ty and fi r e. 23 .

P r o v i d es f o r a sa f e e n v iro n m ent f o r all clie n t / p at i ents, p h y sicia n s and e m p l o y e e s. 24 . P r o v i d es e x c ellent c u s t o m e r s e r v i ce to all clie n ts / p at ie n ts, ph y sicia n s a n d e m p l o y e e s. 25 . S u pp o rts a n d partic ip a t es i n perf o r m a n ce i m p r o v e m e n t p r o c ess.

26 . Ass u m es r e s p o n si b ility f o r all m a nd a t o ry i n -se r v ices, c ertificat i o n an d/ o r li c ens u r e, c om p e t enc i es, e t c. C O M PE T E N C I ES : T o p erf o r m t h e j o b su c c essfu l ly, an i nd ivid u al s h o u ld d e mo n s t r ate t h e f o ll o wing c o m p e t en cies:

• T e c hni c a l S k i l l s
• I nd ivid u al m u s t d e m o n stra t e cu r re n t a n d o ng o i n g c o m p e t ence in ta s ks a ssi gn ed which i nd icates a specia l i z ed s kill in t h is area a bo v e a n d b e y o n d t h e a v e ra g e.
• C o mm uni c a t i o n
• D e m o n s trat e s an a b ility t o ef f ec t i v ely a n d r eg u la r ly t ra n sfer i n f o r m a ti o n to n e c essary p arties t o i m p r ov e t h e q u al i ty o f her w o rk and to pr o v i d e h er su p e r v i s o r w i th act i o n a b le, a c cu r ate data.
• I n i t i a t i v e
• Is self - m o ti v a t e d a n d p er s o n al l y c om p e t it i v e. Wa n ts to ac h i e v e f o r t h e go o d o f the C o m p a n y a n d h er t e a m . S e e k s a dd i t i o n al w o r k when th e y h a v e ca p a cit y . D e m o n str a t e s an a b ility a n d d esire t o b ri n g new ideas a n d s o l u t i on s t o their su pe r v i s o r o n an o ng o i n g bas i s.
• Fle x i b i l i t y
• The a b ility t o qu ickly a d a p t to ch ang i n g c ond iti o n s. The a b ili t y to n a v i g ate o b st a cles with e as e a n d profess i o n al i s m .
• I n terp e r s ona l S k i l l s
• Fo c u ses o n s o l v i n g c o n fl i ct, n o t b l a m i ng ; li s t e n s t o o t h e r s wit h o u t i n t e rr up ti ng ; k e eps e mo t i o n s u nd er c o n t r o l; r e m ai n s o p en t o ide a s a n d t ries n e w th ing s
• T ea m w o r k
• Ba l a n c es t e a m a n d i nd ivid u al r esp o n s i b ilities; en c o u ra g es o thers a n d as k s f o r h elp w h en n e e d ed. E xh ib its patie n ce a n d c o m p ass i o n .
• P r o f e s s i ona li s m
• Ens u r e s p r o du ct is d el i v e r ed o n ti m e a n d is o f the h i g h est qu al i t y . Ass u m es respo n si b ili t y f o r m i s tak e s. P re s ents t h e m s el v es i n a m a nn er which en h a n ces the b ra n d i m a g e. U nd ers t a nd s that n o i n f o r m at i o n is tru l y p r i v ate a n d c o ndu c t s o n li n e o r s o c i al n e t w o r ki n g a c ti v it i es acc o r d i ng ly.
• Ethics
• T r ea t s p e o p le with r e spe c t; k e eps c om m i t m e n ts; ins p ires t h e t r u st o f o t h ers; w o r ks e t h ical l y and with i n t e g ri t y ; u ph o l d s t h e C o m p a n y ’s G u i d i n g P ri n ci p l es: o P e o p le Firs t , Alw a y s o We E xist to Ser v e o u r M e mb ers o We H a v e a R e s p o n si b ility t o be F u ll P h y s ic a l D e ma nd s, Wo r k E n vir on me n t , an d Ex pe c ted H ou r s o f Wo r k: The ph y s i cal d e m a nd s d es c ri b ed h e r e a r e rep r es e n t a ti v e o f th o se t h at m u st b e m et b y an e m p l o y ee t o su c ce s sf u l l y p e rf o r m the es s ential f un c ti o n s o f th i s j o b .
• This p o sit i o n is o f t e n r e qu i r ed to rea d , write, s t a nd , w alk, sit, use h a nd s to fi n g er, ha nd le, o r f e el o b j ec t s, t o o ls, o r c o n t r o ls, r each wi t h ha nd s and ar m s, ba l a n ce, s t o o p , kneel, cr o u ch, talk a nd /o r h e ar.
• An in d ivid u al in t h is pos i ti o n w ill be r eq u ired t o lift o r carry w e i gh t u p t o 2 5 lbs.
• M ay b e e xpo s ed t o m i n i m a l to m o d er a te n o ise.
• M ay b e req u ired t o w o rk e x t en d ed per i o d s o f ti m e at a comp u t e r t e r m i n al.
• M ay en c o un t e r d i ff i cu l t si t u ati o n s, incl ud i n g c o n tact with m ental l y ill a n d d e ce a sed reside n ts.
• The po t e n tial f o r e x p o su r e to b i o - h a z ar d o u s o r i n f e ct i o u s age n t s is m i n i m al. S o m e m i n i m al e xposu r e t o clean in g age n ts a n d o ff i c e p r o du cts m a y o ccur.
• This p o sit i o n r eq u ires t h e u se o f per s o n al p r o t e c ti v e e qu i p m ent ( g l o v es) in j o b p e rf o r m a n ce when h a nd l in g clea n si n g age n ts o r o ther t o xic su b s t a n ces s u ch as “ t o n e rs ” , o r w h en s e al in g bioha z ard b o x f o r p ick- up . Vi d eo dis p l a y t e r m i n al sc r e e n p r o t e c t o rs a n d w rist su p p o rts a r e a v ai l a b le u p o n r e qu e st. T R A V EL: L o cal a n d o u t o f s t ate t r a v e l , inc lud i n g o v ern i gh t sta y s , m ay b e req u ired fr o m t i m e to t i m e to at t end c o n fe r ences, t ra in i ng , m e e ti ng s, and prof e ssi o n al de v el o p m ent p r o g r a m s. M i n i m al o v ern igh t ; Up t o 1 0 % by a u t o mo b ile. EDU C A T I ON A N D E XP E R I E NC E R E Q U I RE M E N T S :
• H i g h Scho o l D i p l o m a o r G E D . D I R EC T P R EVIO U S E XP E R I E NC E:
• One ( 1 ) y ear d a ta ent r y , c o m pu t er - r elat e d e x p er i enc e , o r clerical and s y s t e m s e xp erience, p r ef e ra b l y in a healt h ca r e e n v iro n m ent. K N O W LE D G E , S K I L L S , A N D A B I L I T I E S R EQ U I RED:
• D e mo n s trat e d data entry a b ility w i th at t enti o n t o de t ai l , spe e d and a ccur a c y .
• Or g a n i z ati o n al, t eachi ng , h u m an r e s o u r c e, m a n a g e m e n t skills.
• A b ility t o w o rk u nd er t i m e / p ressu r e.
• A b ility t o w o rk in a fa s t - p a c ed en v i r o n m ent and to pr i o riti z e, o r g a n i z e a n d m a n a g e m u lti p l e p riorities.
• P r o f i cient in M ic r o s o ft Off i ce su i t e a n d t h e ab i lity to q u ickly m as t er n e w s o f t wa r e a pp licat i o n s.
• Ab ility t o r e c o gn i z e n e e d f o r g u i d a n ce, i npu t t o dec i si o n m a k er.
• W o r k s w i th m i n i m al s u p er v isi o n , c o n su l ts with su p e r v i s o r o n any u nu su a l situat i on .