Operational Support Specialist

About Us

With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‑leading expertise, trusted reliability, and forward‑thinking technology to every customer and community we serve.

About the Role

Based full-time in our new Auckland office in Mt Wellington, this is a key service coordination role primarily supporting the delivery of security service works and fire works. Scheduling is the central priority of the role: you will coordinate reactive and planned service activity, ensuring the right field technicians are dispatched to customer sites at the right time.

Working in a fast-paced, customer-focused environment, you will manage service enquiries and work orders from initial request to completion. You will be confident communicating with customers, field technicians and internal stakeholders, while remaining calm under pressure when priorities change. This role is ideal for an organised operations or service coordinator who enjoys problem-solving, delivering responsive customer service and keeping multiple moving parts on track.

Key Responsibilities

Coordinate and schedule reactive and planned security service work across Auckland and North Island, with scheduling as the primary focus. Open, schedule and coordinate service jobs, including technician bookings and parts ordering. Act as a key point of contact for customers, providing timely updates and resolving enquiries professionally.

Monitor work in progress, backlogs and service exceptions, escalating or taking action to minimise delays. Coordinate with technicians, subcontractors and internal stakeholders to support safe, on-time job completion. Maintain accurate job, customer and service records in relevant systems. Ensure job documentation is complete and closed promptly to support timely invoicing.

Assist with resolving service issues and disputes in a fair, customer-focused manner. Contribute ideas and best practice to improve team processes, service delivery and customer outcomes.

About You

Experience in service coordination, scheduling, dispatch, customer service or operations administration; experience in a field-service environment is highly regarded. Strong organisational skills and the ability to manage competing priorities in a busy environment. Experience coordinating field technicians, work orders or service schedules is highly regarded.

Clear, confident communication skills and a natural ability to build positive working relationships. A customer-first approach, with sound problem-solving and issue-resolution skills. High attention to detail and a commitment to accurate documentation.· Confidence using service management, scheduling, CRM or similar systems.

A collaborative approach and willingness to support a high-performing team. Pre-Employment Requirements Appointment to this role is subject to the successful completion of a mandatory pre-employment Medical Assessment, Drug and Alcohol screening, and National Police Check. The successful applicant may also be required to obtain and maintain additional security clearances relevant to the role.

We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with disability, LGBTIQA+ communities and all cultural backgrounds. Additional Information About Us, Our Culture & What We Can Offer You Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.

We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday.

We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us. #BR-CB