Senior Program Delivery Manager

We are looking for a Senior Program Delivery Manager to lead end-to-end delivery of a global digital ecosystem modernization spanning loyalty, mobile commerce, and payment integrations. You will drive a high-visibility, multi-country transformation while aligning teams, governance, and stakeholders across vendors and regions to deliver measurable outcomes.

Responsibilities

Lead end-to-end program delivery by owning roadmaps, milestones, resourcing, and cross-project dependencies across regions and vendors Build and sustain robust governance models, executive reporting, and risk/issue management frameworks Serve as the main escalation point and trusted advisor for the client's executive stakeholders, steering committees, and leadership Champion Agile/SAFe governance practices to improve ways of working, optimize velocity, and reinforce engineering excellence across squads Coordinate complex dependencies and competing priorities across geographies, regulatory contexts, and varied technical stacks, including legacy POS integrations Drive scope management and change control within a fast-moving, high-stakes global transformation program Align distributed multicultural teams to enable collaboration, accountability, and transparent communication Oversee multi-geo, cross-functional delivery teams across Nearshore/Offshore engineering, architecture, QA, design, and consulting under Agile/SAFe Partner with product leaders and global stakeholders to maintain alignment on program goals and KPIs Ensure delivery of projected business value and strategic KPIs while staying within budget and timeline constraints Requirements Proven experience of 5+ years in Large-Scale Program Management and Delivery Management, including Financial P&L control Demonstrated expertise in applying Agile/SAFe frameworks at scale Working knowledge of cloud architectures (AWS), enterprise integration patterns, and digital commerce platforms Solid understanding of SDLC within retail or QSR (Quick Service Restaurants) environments Exceptional executive presence with advanced stakeholder management capabilities Verified track record leading multi-vendor, multi-geo delivery teams across Nearshore/Offshore models Strong capability in running complex program governance, executive reporting, and risk/issue management frameworks English proficiency at B2 level or higher