O2C Senior Export Coordinator

Salary Range: Ft9,600,000.00

• Ft12,800,000.00 All Compensation will be determined commensurate with demonstrated experience. ‎ At Opella Healthcare , we are united by one shared Mission – we work passionately every day, to put Health in Your Hands. We are committed to making healthcare as simple as it should be, thus helping people help themselves. This Mission is the core of our philosophy, driving all that we do to focus on people—our consumers, customers, healthcare professionals, employees, and the Opella Brands that support them. As a top-three global player in Consumer Healthcare, we are raising the bar with a bold ambition to grow, perform, and outpace the market. We aim to build a more agile and responsive organization capable of delivering our Vision and Mission. To achieve this, we need exceptional talent to shape Opella’s future and help us succeed. Together, we embrace our Challenger spirit, driven by our commitment to be Outcome-obsessed, Courageous, Radically Simple, and All-In Together. MAIN PURPOSE OF THE JOB The O2C Senior Export Coordinator is responsible for delivering end-to-end customer service for export customers of Consumer Healthcare business across countries within Consumer Healthcare perimeter globally. Drives operations that are critical for customers & patients and serve as a basis for products fulfilment, accurate invoicing and accounting, generating cash flow and customer satisfaction. KEY ACCOUNTABILITIES AND ACTIVITIES
• Coordinate end-to-end flows in relation to various players in supply chain (customers, markets, factories, distribution centers, freight forwarders) within assigned geographical scope
• Participate in global projects, respecting deadlines, commercial agreements with partners, pharmaceutical processes and regulations
• Ensure the processing and tracking of export orders from receipt to delivery to the customer (data entry, preparation, invoicing, documentation)
• Optimize transport to markets in line with budget expectations and negotiated deadlines
• Ensure the availability and compliance of required document
• Contribute to achieving monthly revenue targets and avoid stockouts
• Responsible for accurate invoicing and invoice corrections
• Manage basic interface troubleshooting to resolve any blockages preventing invoice generation in the system
• Handle and tracks customer complaints, resolving within own area of responsibility or by coordinating with other functions
• Coordinate activity based on Market priorities
• Participate actively in / drives training plan creation to newcomers, trainer to newcomers
• Contribute to process documentation creation and maintenance Operational Responsibilities in the Chemical Trading (API) Scope
• Manage the export of active pharmaceutical ingredients (APIs) and excipients in accordance with Opella’s Quality standards, ICH Q7 guidelines, and Good Distribution Practices applicable to pharmaceutical raw materials
• Act as the interface between clients, suppliers, freight forwarders, and transporters
• Ensure adherence to procedures, regulatory requirements (both internal and external), audit standards and international regulations
• Keep export procedures up to date and enforce compliance
• Identify process improvement opportunities through elimination of redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition
• Participate in global projects as required REQUIRED QUALIFICATIONS, SKILLS AND EXPERIENCE
• Excellent English is a must
• French is considered an advantage
• Broad understanding of E2E Order to Cash processes and compliance
• Customer Service mindset
• At least 3-5 years of experience in International Trade/ Transportation/Order to Cash/Multinational environment
• Knowledge in customs and tax rules
• Good business acumen
• Strong problem solving, deductive and analytical skills, financial acumen
• Hands-on experience of SAP (essential) in S4 Hana preferably, SAP Application
• Knowledge of Microsoft Office and expertise of MS Excel (essential)
• Customer service mindset and diplomacy
• Ability to interact with customers, internal and external stakeholders in issue resolution (essential)
• Self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner
• Team player, able to work collaboratively transversally with an end-to-end mindset (essential)
• Ability to work independently and take ownership of tasks and processes
• Ability to organize, prioritize and structure tasks for oneself
• Attentive to detail and works with precision
• Action oriented, delivery driven, change agent About Us: Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting. At the core of this mission are our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. As a globally certified B Corp company, we are active players on the journey towards healthier people and planet. Find out more about our mission at www.opella.com. Opella values diversity in all its forms and is committed to fostering a workplace where everyone can belong and excel. We welcome and encourage applications from people of all backgrounds. #LI-HYBRID