Technical Officer

Job Scopes

• Serves as Level 2 support handling the full lifecycle of dispatched tickets via hands-on and remote support.
• Performs Move/Add/Change/Delete (MACD) services, patch management, hardware/software deployment, and yearly preventive maintenance. Job Requirement
• Higher-Diploma / Degree in Information Technology or related discipline.
• Minimum 2 years of solid working experience providing Level 2 end-user support.
• Qualified to independently resolve in-scope issues.
• Experience handling MACD, software deployment, and patch management.
• Ability to act as "remote hands and eyes" for Level 3 specialists.
• Must support users in Cantonese, English, and Mandarin.
• Working Windows: Mon – Fri, 08:00 - 19:00; Sat, 08:00 - 14:00
• Working Location: Customer Office