IT Helpdesk Technician B2

We are looking for IT talent with a B2 English level! A leading company in the BPO sector is seeking an IT Helpdesk Support Analyst oriented toward providing technical support and solutions to users in a dynamic and multicultural environment. 🔎 Job Conditions 📍 Location / Modality: 100% On-site – Bogotá (Conecta 80).

📄 Contract Type: Permanent / Indefinite term contract. 💰 Salary: $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions. 🎓 Training: 2 fully paid days. 🕒 Schedule / Shifts: Full-time availability from Monday to Sunday. Morning window shifts (finishing at 5:30 PM max). 2 days off per week (rotating/not fixed).

🚀 Main Functions Provide tier-1 IT technical support. Troubleshoot and resolve basic hardware and software incidents. Manage ticketing queues, log details, and ensure proper follow-up on cases. Deliver high-quality customer service and technical assistance completely in English. ✨ Important Note: Only candidates who strictly meet the required English level and schedule availability will be considered for the selection process.

💡 Detalles que te servirán al publicarla: Cambié "Technician" por " Support Analyst " en el título porque es el término exacto que Sergio aprobó en el archivo Creación Cargo IT Helpdesk Analyst lvl1.xlsx y suele atraer mejores perfiles en las plataformas de empleo. Dejé súper claro el " 100% On-site " porque, como ya sabemos, para esta vacante no aplica el modelo híbrido y es mejor filtrar desde el primer párrafo.

Requirements

🎯 Key Requirements (Please read carefully before applying) English Level: B2 (Upper-Intermediate / Conversational fluency is mandatory).

Education

Technical degree, Technologist degree, or current university student in IT, Systems, or Computer Science fields. Experience: Minimum of 6 months of proven experience in IT technical support, Desktop Support, or Helpdesk roles. Technical Skills: Proficient with Microsoft tools (Excel, Word, and Outlook). Soft Skills: Strong communication skills, sharp attention to detail, and the ability to work effectively under pressure.