ASEA Service Coordinator

ASEA Service Coordinator Location: Costa Mesa, California Work Arrangement: On-site Compensation: $25.00 USD per hour About Mission Critical Electronics Mission Critical Electronics, LLC (MCE) is a leading provider of innovative power solutions and electronic systems for mission-critical applications. Our portfolio of trusted brands includes Kussmaul Electronics, Newmar Power, DuraComm, ASEA Power, Purkeys, Xantrex, Magnus Marin, and ZeroRPM.

We serve customers across emergency response, transportation, marine, industrial, and defense sectors. Our products and solutions help keep critical systems operating in demanding environments.

About the Role

MCE is seeking an ASEA Service Coordinator to provide responsive customer and service support for ASEA customers. This is a fast-paced position where a strong sense of urgency is essential , particularly when a vessel is down and requires parts or a service technician. The ASEA Service Coordinator will serve as a key point of contact for customer service needs, coordinate parts and service requests, communicate with internal teams, and help facilitate technician support.

The position also requires regular interaction with the warehouse, including walking between the office and warehouse multiple times throughout the day. The ideal candidate is organized, responsive, customer-focused, and comfortable managing multiple urgent priorities while ensuring customers receive timely and accurate updates.

Key Responsibilities

Respond promptly and professionally to customer inquiries by phone and email. Coordinate customer requests for parts, service, and technical assistance. Prioritize urgent service needs, particularly when a vessel is down or requires immediate support. Coordinate with internal teams to help facilitate service technician dispatch when needed.

Work closely with warehouse personnel to confirm and coordinate parts availability. Visit the warehouse multiple times throughout the workday to support parts and service requests. Assist with retrieving or verifying parts as needed. Maintain accurate records of customer interactions, service requests, updates, and resolutions.

Communicate status updates clearly and professionally to customers. Follow up on open requests to help ensure timely resolution. Collaborate with sales, technical support, service, warehouse, and other internal teams. Maintain knowledge of ASEA products, services, policies, and procedures.

Minimum Qualifications

High school diploma or equivalent. Previous experience in customer service, service coordination, parts coordination, or a related role. Excellent verbal and written communication skills. Strong sense of urgency with the ability to recognize and prioritize time-sensitive customer needs. Strong organizational and follow-up skills.

Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving skills and attention to detail. Basic computer proficiency, including Microsoft Office and CRM systems. Ability to work effectively with customers, technicians, warehouse personnel, and cross-functional teams. Ability to lift up to 30 lbs.

Ability to walk between the office and warehouse multiple times throughout the workday. Ability to work on-site in Costa Mesa, California.

Preferred Qualifications

Experience in marine, technical service, parts, manufacturing, or a related environment. Experience coordinating parts or field-service requests. Familiarity with CRM systems and service documentation. Associate’s or Bachelor’s degree in Business, Communications, or a related field. Bilingual abilities, particularly Spanish, are a plus.

What Will Help You Succeed Sense of urgency: You understand that when a customer’s vessel is down, timely communication and action matter. Customer focus: You provide professional, accurate, and responsive support. Organization: You can keep multiple parts and service requests moving at the same time. Follow-through: You take ownership of requests and keep customers and internal teams informed.

Teamwork: You collaborate effectively with service technicians, warehouse personnel, and other departments. Problem-solving: You know when to act, when to ask questions, and when an issue needs to be escalated. Why Join MCE? Innovation-Driven Culture: Work with innovative technology and products supporting mission-critical applications.

Industry Leadership: Join an organization with decades of expertise and a reputation for quality and reliability. Growth Opportunities: We invest in training, development, and career growth. Comprehensive Benefits: Competitive compensation, medical/dental/vision insurance, 401(k) with company match, paid time off, and more.

Collaborative Environment: Work alongside knowledgeable technicians, service professionals, warehouse teams, and other business partners. Stability and Security: Be part of an established organization serving essential industries. Position Details Location: Costa Mesa, California Work Arrangement: On-site Compensation: $25.

00 USD per hour Equal Opportunity Employer Mission Critical Electronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.