Logistics specialist - customer care

Lear For You Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of talented employees in 38 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys.

Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @Lear. Corporation. The production plant in Ostrov u Stříbra has been operating since 2008 and is one of the key production units within the European Lear network.

In Ostrov u Stříbra we produce high-quality seating systems for key customers of the automotive industry. More than 800 employees work together on attractive seat models for the Audi, BMW and Porsche.

About the role

This role supports customer satisfaction and operational excellence by managing customer requirements, delivery coordination, and issue resolution for JIT and JIS customers. You will act as a key link between customers and internal teams, ensuring service quality, timely communication, and adherence to company standards.

Responsibilities

Manage customer service activities for assigned JIT and JIS customers and maintain strong customer relationships. Coordinate customer requirements with production teams to balance production capacity and support on-time deliveries. Monitor and follow up on JIT and JIS deliveries to ensure customer expectations are consistently met.

Handle customer complaints promptly, investigate issues, and drive fair and effective resolutions. Maintain customer portals and ensure customer data, requirements, and communications remain accurate and up to date. Evaluate and report monthly customer scorecards, identifying trends and opportunities for improvement. Provide accurate guidance on products, services, and processes while ensuring compliance with company policies.

Follow health, safety, quality, and ethical standards, and ensure all activities comply with company procedures and applicable legislation.

Requirements

2+ years of experience in customer service, customer operations, supply chain, logistics, or a manufacturing environment. Familiarity with JIT (Just-in-Time) and JIS (Just-in-Sequence) delivery concepts and customer requirements. Ability to work every second week from 14:00 to 22:00 . Strong written and verbal communication skills with the ability to manage customer relationships professionally.

Experience using customer portals, tracking customer performance metrics, and preparing service reports. We offer: A great opportunity to build a career in a dynamic, growing and promising company; Interesting financial compensation and transportation allowance; Contribution to pension insurance according to the Lear pension plan; Flexible working hours and 25 days of vacation; Personnel Training & Development.

Attractive T-Mobile tariff, Daily Meal partially paid by Lear, company events. Strong&challenging company culture. <div