IT Lead - Quality Assurance

Job Summary

Digital initiatives validation

• Participate in the collection of requirements, plan test plans, test strategy, effort estimation, test automation and align the QA team to meet delivery deadlines (Web, POS, Marketplace, LMD, Ecommerce techstack & Mobile app, Salesforce service cloud) Job Responsibilities

1. QA Leadership & Strategy Define and implement the QA strategy for marketplace integrations, covering functional, integration, regression, performance, and end-to-end testing. Establish and enforce test standards, guidelines, methodologies, and best practices across the project.
2. Marketplace, Commerce, After sales & ERP Integration Testing Own the test lifecycle across multiple integration points: Marketplace platforms (e.g., Mirakl or similar) OMS

• Fluent OMS E-commerce platform (e.g., Commerce tools or similar) SAP (Order Management, Inventory, Finance, Logistics) Delivery and logistics providers (Eg:- Fareye or similar) Internal microservices and APIs Sales force – service cloud, field service management Lead design and execution of test scenarios validating Marketplace - orders, pricing, catalog, payments, inventory sync, returns, fulfilment, commision structure, SLAs, seller & operator portal, returns, database, customer support, data migration, OMS, PIM, commerce tools, pos, SAP and event flows. After sales – Salesforce service cloud, Field service management

1. Test Automation & Framework Ownership Design, maintain, and scale test automation frameworks for API, UI, and integration testing. Drive shift-left automation and integrate automated tests into CI/CD pipelines. Candidate Requirements Bachelor's degree in computers or information technology 10+ years of experience in IT Industry, preferably with at least 3-4 years of working in Marketplace – mirakl & After sales domain experience

• Salesforce Mentor and guide QA engineers and vendor QA across regions. Support resource planning and onboarding aligning with vendor teams Foster a collaborative and high-performing QA team culture Proactively communicate blockers and impediments; ensure the team has adequate training, consulting, and tools. Excellent communication, stakeholder management, and leadership skills. Test plan & Test strategy. Defect triage & closure. Agile & sprint experience Test automation – Web, mobile apps, Webservice. Knowledge on SAP, LMD, PIM, OMS