Home Loans Collector - Bilingual (English/Spanish)

The role of Home Loans Collector, is responsible for managing delinquent home loans, loss mitigation, foreclosure processes, charge‑offs, and REO disposition. As an individual contributor, the Collector follows departmental procedures to resolve mortgage debt issues and ensure timely, accurate completion of tasks. Core duties include inbound/outbound collection calls, documenting accounts, handling correspondence, recommending foreclosure actions, resolving or escalating member inquiries, and supporting remediation efforts.

The role requires strong knowledge of default loan processes and collaborative problem‑solving.