Office Manager

The Opportunity Are you highly organized, detail-oriented, and passionate about supporting operations in a vibrant retirement community? As Office Manager at Chartwell, you will be the administrative backbone of our residence—overseeing clerical routines, supporting residents and staff, and contributing to a safe and welcoming environment.

You’ll be a key member of the management team, playing a vital role in ensuring a seamless experience for everyone in the residence. What You’ll Do Oversee front desk operations, providing leadership and direction to administrative staff Ensure prompt, professional resolution of resident and family inquiries or concerns Welcome and orient new residents and visitors, fostering a positive first impression Manage and safeguard confidential records for residents, employees, and financial operations Manage employee onboarding and maintain accurate, compliant HR documentation Oversee payroll administration, attendance tracking, and vacation management Manage financial processes, including billing, deposits, and invoice reconciliation Champion workplace safety by identifying risks and ensuring adherence to safety standards Collaborate across departments to ensure smooth daily operations and step into the Manager on Duty role What You’ll Bring Minimum two years of related office management or administrative experience Accounting, or bookkeeping experience required Experience in a retirement or healthcare setting, an asset Post-secondary diploma or certificate in financial management, bookkeeping, or a related field Excellent communication (written and verbal) and public relations skills Ability to interact with seniors, staff, and families with empathy, patience, and professionalism Highly organized, with demonstrated initiative and good judgment Proficient in Microsoft Office, particularly Excel and Word What We Offer A safe, inclusive workplace where you’re supported and appreciated Competitive compensation and benefits Opportunities for leadership development and career growth A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents Additional Requirements Ability to handle physical demands such as walking, standing, and occasional lifting Able to manage stress from tight deadlines and multitasking Must be prepared to respond to emergency situations Personal protective equipment (PPE) may be required during certain tasks Comfort using AI and other digital platform systems and tools to support daily work Clear Criminal Background Check, VSS and TB Test where required