Sales Development Intern

Job Details: Job Location: Erie Office

• Erie, PA, Position Type: Internship, Salary Range: $16.00 - $19.00Hourly, Travel Percentage: Negligible, Job Category: Sales, Federal Resources Corporation (FRC) operates at the forefront of Cybersecurity & Privacy, Intelligence, and Strategic Consulting. As a mission focused aggregator, FRC designs strategies that ensure data privacy and protection, extended network protection, "zero trust" identity management and threat detection. Not only are we ranked on the annual Inc.5000 Fastest Growing Companies in America, we are officially certified by Great Place to Work, the global authority on workplace culture. Come be a part of a growing and thriving culture here at FRC Job Summary Sales Development Intern performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in FRC’s operational processes and procedures. This includes assisting with fulfillment of customer quoting activity, assisting with order processing and resolving customer success issues. Primary Responsibilities Work with vendors to obtain pricing and create quotes for customers Participate in call and marketing campaigns Resolve customer satisfaction issues Handle any incoming calls from customers with questions or concerns about their accounts with detailed accuracy and courteous service Maintain customer information in CRM Learn vendor technologies and develop sales around vendor products Assist SDR and ISR team members in their sales duties Other job-related duties as assigned Qualifications: Required Skills/Abilities Junior or Senior in higher education A genuine interest in IT, Cybersecurity, Privacy, and/or Sales Ability to understand the products, how they integrate into various customer enterprise environments and how to articulate that to the customer Strong verbal and written communication skills and relationship development capabilities Ability to deliver value to vendor partners via pipeline development, customer meetings, and attainment of sales objectives Willingness to be coached and open to creative feedback to learn new skills Team player: able to work with various personality types to garner the best overall results for the team, the customer, and the partner Proficient with MS Office (Excel, Word, PowerPoint) suite Physical Requirements Prolonged periods of sitting at a desk and working on a computer Must be able to lift 15 pounds at times