Food & Drink Runner

Duties/Responsibilities: Deliver food and beverage orders from the kitchen or bar to guests promptly and accurately. Ensure all items are presented according to resort and restaurant standards. Communicate effectively with servers, bartenders, and kitchen staff to ensure accurate and efficient service. Assist servers by refilling water, beverages, and bread service when needed.

Confirm that guests have everything they need upon food delivery and respond quickly to additional requests. Maintain cleanliness and organization of service stations, and tray stands. Ensure plates, trays, and glassware are carried safely and handled with care. Remove empty dishes and glassware from tables in coordination with the service team.

Support the expediting in organizing food orders and prioritizing timing for delivery. Perform side work, including restocking and cleaning duties, as assigned by supervisors. Communicate guest feedback, special requests, or issues promptly to servers and management. Uphold all food handling and safety standards to ensure compliance with health regulations.

Attend all required pre-shift and team meetings. Assist other team members as needed to ensure efficient service operations. Essential Traits: Friendly, professional, and engaging demeanor. Strong communication and active listening skills. Commitment to providing superior guest service and satisfaction. Dependable and punctual; demonstrates flexibility with scheduling.

Ability to multitask efficiently in a fast-paced environment. Excellent personal presentation and attention to detail. Key Results Indicators:

• Accurate and timely delivery of food and drinks.
• Efficient communication and cooperation with service, bar, and kitchen teams.
• Clean, organized, and fully stocked service areas.
• Consistent attendance and reliability. Specific Technical / General:
• Previous experience in food service or hospitality preferred but not required.
• Basic knowledge of food and beverage service procedures.
• Ability to lift, carry, and balance trays up to 50 pounds.
• Ability to stand and walk for extended periods and move quickly in tight spaces.
• Availability to work evenings, weekends, and holidays as required.
• Excellent communication and interpersonal skills.