Guest Service Agent

We're looking for a friendly, dependable, and service-driven Guest Service Agent to join our team. As the face of the hotel, you'll play a key role in creating exceptional guest experiences from arrival to departure. If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to meet you.

What You'll Do

Welcome guests with warmth and professionalism, ensuring a seamless check-in and check-out experience. Manage guest reservations, room assignments, and account information with accuracy and attention to detail. Process payments, balance transactions, and maintain secure financial records. Issue and manage room keys while protecting guest privacy and adhering to security protocols.

Respond to guest inquiries via phone, email, and in person, providing prompt and helpful assistance. Share information about hotel amenities, local attractions, and services to enhance each guest's stay. Resolve guest concerns and service issues with professionalism, empathy, and a solutions-focused approach. Promote hotel amenities, special packages, and loyalty programs when appropriate.

Coordinate with housekeeping and maintenance teams to ensure rooms are guest-ready and requests are fulfilled promptly. Support hotel safety, security, and operational standards. Assist with additional operational tasks as needed, including light laundry duties.

What We're Looking For

A positive, reliable team player who enjoys creating memorable guest experiences. Excellent communication and interpersonal skills with the ability to connect with a diverse range of guests. Strong organizational skills and the ability to multitask in a busy hospitality environment. A customer-first mindset with effective problem-solving and conflict-resolution abilities.

Comfortable using technology; experience with hotel property management systems (PMS) or point-of-sale systems is a plus. Flexibility to work evenings, weekends, and holidays as needed. High school diploma or equivalent required; previous hospitality, hotel, or customer service experience preferred. Why Join Us?: Opportunity to be part of a welcoming and supportive team.

Gain valuable hospitality and customer service experience. Make a meaningful impact on guests' travel experiences every day. If you're passionate about hospitality and enjoy helping others, we'd love to hear from you.