Surveillance Operator - Milwaukee 2nd Shift

Summary: The Surveillance Observations Division is responsible for observing casino activity, detecting deviation and reporting. The Surveillance Operator monitors live and recorded video, completes reports and logs, and addresses communication. What you’ll need to be successful High school diploma or equivalent. Must be able to obtain and maintain a gaming license issued by the Forest County Potawatomi Gaming Commission.

Working knowledge or ability to possess a working knowledge of the Indian Gaming Regulatory Act, Forest County Potawatomi Tribal-State Gaming Compact, Bank Secrecy Act, National Indian Gaming Commission Internal Control Standards, Tribal Minimum Internal Control Standards and internal controls/standard operating procedures for casino departments.

Working knowledge of currency, ability to detect counterfeit documents (currency, money orders, checks, traveler’s checks, etc.), basic blackjack strategy, gaming scams and other criminal habits. Ability to operate surveillance equipment is essential and utilize office technology, software (e.g. Microsoft Office, computerized information systems) and their application to surveillance.

Ability to focus while being seated and watching closed circuit television (CCTV) monitors for lengthy periods of time and upholding strict confidentiality is necessary. Able to demonstrate proficiency in problem solving techniques, effective communication, comprehension, and business-writing. Must successfully pass all applicable background checks and drug screens.

Preferred Qualifications

One or more years of experience in casino gaming, surveillance, security, law enforcement, loss prevention, investigations, asset protection, fraud prevention, compliance, or another closely related field. Previous experience working in a casino, gaming, hospitality, security, or regulated environment. Working knowledge of casino games and procedures, including table games, slot operations, cage operations, player transactions, and other casino operational areas.

Previous experience monitoring CCTV, video surveillance, access-control, alarm, or other physical-security systems. Experience reviewing recorded video, documenting incidents, gathering facts, or assisting with investigations. Experience preparing detailed incident, investigative, security, compliance, or other professional reports.

Familiarity with gaming regulations, internal controls, Bank Secrecy Act requirements, anti-money laundering concepts, or regulatory compliance. Knowledge of common casino cheating methods, advantage-play indicators, theft, fraud, counterfeit detection, or other activities affecting gaming integrity. Strong computer skills, including experience with Microsoft Office and computerized record-management, incident-management, or surveillance systems.

Demonstrated ability to learn complex procedures and apply them consistently in a fast-paced operational environment. Strong critical-thinking, analytical, pattern-recognition, and problem-solving skills. Post-secondary education or coursework in criminal justice, security management, gaming management, business, information technology, cybersecurity, or a related field.

Relevant professional training or certification related to casino surveillance, gaming, investigations, security, fraud detection, anti-money laundering, or regulatory compliance. Background Checks and Screening Requirements Basic Background and Drug Screen (National Federal Criminal, State Criminal, County Criminal, National Sex Offender, Education Verification, Previous Employment Verification) Gaming Commission Check Benefits you’ll love Approximately 5 weeks of paid time off annually 3 weeks of paid holidays Premium free health insurance Flexible spending accounts Short term disability Life insurance 401k with match