Lead I - Software Testing

Employment Type: Full-Time Experience Range: 5+ Years Must-Have Skills 5+ years of ServiceNow Testing experience. Hands-on expertise in ServiceNow Automated Test Framework (ATF). Strong experience in Functional, Regression, Integration, and UAT testing. Experience validating ServiceNow implementations, enhancements, and releases.

Strong knowledge of Incident, Problem, Change, Service Catalog, and Request Management modules. Understanding of Workflows, Flow Designer, Business Rules, Forms, and Client Scripts. Experience in test planning, test case design, execution, and defect management. Ability to validate integrations, APIs, and data across ServiceNow environments.

Experience working within Agile/Scrum delivery models. Strong analytical, troubleshooting, and stakeholder communication skills. Good-to-Have Skills Knowledge of REST/SOAP integrations. Experience with API testing tools. Data validation and reconciliation techniques. Exposure to additional ServiceNow modules. Understanding of CI/CD pipelines and release management processes.

ServiceNow Certified System Administrator (CSA) certification.

Key Responsibilities

Develop test strategies, test plans, and test cases for ServiceNow solutions. Perform end-to-end testing across ServiceNow modules and workflows. Design, execute, and maintain ATF-based automated test scripts. Create reusable regression test suites and analyze automation results. Validate integrations, API responses, and data consistency.

Identify, track, and validate defect resolutions. Collaborate with developers, BAs, architects, and business stakeholders. Participate in sprint planning, backlog grooming, and daily stand-ups. Support continuous testing in Agile delivery cycles. Provide UAT support, release readiness assessments, and quality metrics.