Customer Service Representative 9 (Lead Worker) / Itb / Cjic / Apmu / Help Desk

This position will be filled as a two-year limited term appointment. This position serves as the lead worker of the Criminal Justice Information Center (CJIC) Help Desk, providing first-line guidance, training, and support to help desk staff. The incumbent reviews employee work, answers job-related questions, and serves as the primary resource for new functions and procedures to ensure the unit meets operational goals and adapts to administrative changes.

Under the direction of the supervisor, this position coordinates and schedules work assignments, monitors workflow, and provides administrative support by compiling reports, analyzing data, and attending meetings to offer insight on...