Client Services Specialist

Kashi Clinical Laboratories (KCL) provides diagnostic testing to hospitals and clinics throughout the world. We are currently seeking a Client Services Specialist to join our team in Portland, Oregon. The Client Services Specialist serves as a primary point of contact for KCL clients and supports the day-to-day coordination of client requests.

This role handles a high volume of phone calls, emails, and service requests; helps resolve client questions; and works across departments to ensure requests are addressed accurately and efficiently.

Responsibilities

Serve as a primary point of contact for clients by phone and email. Identify client needs, resolve routine questions, and route more complex requests to the appropriate department. Coordinate requests related to specimen and testing status, phlebotomy services, reporting, supplies, billing, and other client needs. Monitor shared email inboxes and CRM notifications and track assigned requests through resolution.

Coordinate the shipment and tracking of testing kits, supplies, and related materials, including international shipments as needed. Assist with report requests and obtain missing information needed to process samples or complete client requests. Scan, upload, and maintain requisition forms and other documentation in LIMS.

Manage multiple priorities while providing accurate, responsive, and professional service. Work collaboratively across departments to support clients and day-to-day laboratory operations. Identify opportunities to improve client service processes, communication, and follow-up.

Qualifications

High school diploma or equivalent required; associate's or bachelor's degree preferred. Previous experience in customer service, client services, healthcare administration, or a similar service-focused role preferred. Healthcare or clinical laboratory experience preferred but not required. Strong verbal and written communication, organization, problem-solving, and follow-through skills.

Ability to prioritize multiple requests and work effectively in a fast-paced environment. Strong computer skills and ability to learn systems such as LIMS and CRM platforms. Collaborative, approachable, and service-oriented. Physical Requirements Ability to sit or stand for extended periods while working at a computer and communicating by phone.

Ability to perform frequent computer, data-entry, and telephone-based work. Ability to occasionally lift and carry packages, testing kits, supplies, and other materials weighing up to 25 pounds.

Compensation

& Benefits Hiring Range: $23.00–$25.00 per hour Starting pay will be determined based on relevant experience and qualifications. KCL offers competitive compensation and benefits, including medical, dental, and vision insurance coverage. Please submit a resume for consideration.