Operations Assistant

Scope of role To provide day-to-day technical and operational support for server environment for both hardware and software. Work with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.

Key responsibilities

• Support and train others to support Ontec systems including monitoring, diagnostics, troubleshooting, and repair;
• Help in defining system hardware and software specifications and configurations;
• Design, implement, upgrade, test and troubleshoot systems and applications at Ontec and customer locations;
• Define and maintain system standards, reliability and performance requirements for Ontec production operations;
• Recommends hardware and software solutions, including new acquisitions and upgrades;
• Administer and train others to administer production systems and applications, and document configurations and procedures;
• Maintains passwords, data integrity and file system security for the server environment;
• Work with internal and external customers, vendors and other support technicians to determine and implement adjustments to achieve optimum system performance;
• Document, report, track problems to appropriate vendors or departments Requirements Key requirements:
• Tertiary Engineering Qualification or equivalent(advantageous)
• Minimum 2 years technical industry experience(advantageous)
• Basic knowledge of meters and IoT devices and systems(advantageous)
• Direct Customer engagement experience;
• Contact Centre Support background;
• Proficiency in English, Xhosa and/or Zulu (written and verbal) advantageous
• The use of appropriate business language when communicating with customers;
• Must have good analytical skills;
• Skilled in MS Office (Excel, Word, PowerPoint);