Desktop Support - IT Operations Management

At Money. Gram, we're combining the strength of a trusted global brand with the agility of a tech-forward, growth driven culture. With 85+ years of experience and a presence in more than 200 countries and territories, we've built a foundation of stability and trust to help millions of people around the world send funds quickly, securely, and affordably.

We're looking for bold thinkers, builders, technologists, and sellers who want real ownership of their work, thrive in collaborative environments, and are energized by solving complex challenges. Here, you'll have the opportunity to make a measurable impact - fast. If you're eager to shape the future of cross-border payments and financial services, join us as we transform how the world moves money.

Desktop Support About the Role The Desktop Support role is a hands-on, customer-focused position responsible for delivering reliable endpoint support, onsite technical assistance , and timely resolution of complex user issues. This role supports Windows and macOS environments, partners closely with Endpoint Engineering on escalations and device compliance, and ensures all work follows established IT standards, audit requirements, and Service.

Now processes. What you will get to do as a Desktop Support Build, configure, and deploy Windows and macOS endpoints following standardized imaging and provisioning processes, including Intune/Autopilot and JAMF where applicable. Troubleshoot and resolve Level 2/3 incidents and service requests, ensuring timely ticket updates and proper documentation.

Deliver in-person and remote support for hardware, software, peripherals, VPN, VDI, and mobile devices. Support executive and VIP users with urgency, professionalism, and clear communication. Perform onsite responsibilities such as asset inventory, shipping and receiving hardware, conference room technology support, and vendor coordination.

Partner with Endpoint Engineering on escalations involving OS builds, EPM policies, patching, application deployments, and device compliance. Maintain strict adherence to visual verification standards, audit requirements, and Service. Now processes. Identify patterns in recurring issues and propose proactive fixes or workflow improvements.

Perform other related duties as assigned.

What You Will Need

to Be Successful 3+ years of progressive experience in Desktop Support, IT Support, or End-User Computing ; global support experience is a plus. Strong proficiency in Windows 11, with working knowledge of macOS preferred. Solid understanding of Microsoft 365 apps, Exchange/Outlook troubleshooting, Teams, Zoom, VPN, and common enterprise SaaS tools.

Experience using endpoint management platforms such as Intune, JAMF, or similar tools. Familiarity with Service. Now or other ITSM systems and a strong habit of accurate ticket documentation. Ability to manage workloads independently, prioritize effectively, and handle urgent or high-visibility issues with confidence.

Strong customer service instincts, including clear communication, patience under pressure, and the ability to keep users informed without over-complicating technical details. Ability to follow and enforce IT operational standards, including imaging, asset management, verification steps, and compliance checks. About Money.

Gram Money. Gram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, Money. Gram processes more than $200 billion annually, serving over 50 million people .

A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquarters in Dallas, Texas, Money. Gram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row. The salary/pay rate listed below is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on the company hiring process and budget for this role and may be modified in the future.

Actual compensation may vary from posting based on geographic location, work experience, and/or skill level. Here Are Some Reasons You Will Love Working At Money. Gram! Remote first flexibility Generous PTO 13 Paid Holidays Medical / Dental / Vision Insurance Life, Disability, and other benefits 401k with competitive Employer Match Community Service Days Generous Parental Leave Money.

Gram does not sponsor US work authorizations for this job position including H-1Bs, O-1, and TN. Money. Gram also does not hire F-1s working on EAD for this position. About Money. Gram Money. Gram is a global payments network built to move money across borders with speed, simplicity and trust. Its omnichannel platform empowers consumers, developers and agents to transfer cash, fiat and stablecoin however it works best for them.

The company serves over 60 million customers a year across 200+ countries and territories, nearly half a million retail locations and a rapidly expanding digital ecosystem reaching billions of devices. As one of the most recognized and trusted names in global payments, Money. Gram continues to reinvent how money moves - helping people around the world support their loved ones and build better futures.

Money. Gram is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.