Job description
• Working with HPs networking technology mainly Aruba for access switches and wireless and Aruba NAC solution Clearpass.
- Establish the network environment by designing system configurations, directing system installation, defining, documenting and enforcing system standard.
- Do the configuration of LAN, WAN and wireless equipment.
- Prepare NIP and NRFU and final project document
- VMWare and security knowledge
- Successfully resolve complex technical issues involving (hardware and software) for internal or external businesses.
- Respond to service, product, technical, and customer- relations questions on subjects such as configuration and repair issues, based on customer entitlement.
- Proactively assist internal, or external businesses and end-users in avoiding or reducing the problem occurrence.
- Act as a project lead providing on-site support to team activities and facilitates information validation and team decision-making process.
- Document new issue resolution techniques and add these to the knowledge base.
- Partners with the Project Managers to provide, SOW, HLD, LLD, and project documentation.
- Partners with the Project Managers to sign off projects at the planned time.
- Participate in 24x7 Rota to provide the second level support for contracted customers.
- Create and maintain effective customer relationships to ensure customer satisfaction.
- Responsible for providing technical support in the delivery of technology solutions to meet customers’ business needs.
- Prioritizing and managing many open cases at one time and following diagrams and written instructions to repair a fault or set up a system, and to update the Service Manager cases on time.
- To respond within agreed time limits following customer contract and to work continuously on a task until completion by applying a hardware replacement, software confi